Customer Ratings & Reviews

Perfect Geek squad. Easy to protect your devices. 100% recommended

Don't know why this is up for review for me, I have it on my printer but haven't needed it. I'm also pretty sure my dad or I can fix my stuff better than them but hey will save me the trouble, right? P

Geek squad support has always been there when I have any issues with my equipment. When they send your item out for repairs they do a final check when the product comes back into the store to make sure your item is working correctly before they call you for pick up. I appreciate that. I do not leave the store with a laptop without purchasing Geek Squad protection. That will never happen.

No matter the product we always purchase GEEK Squad protection because when something happens, the protection covers the repair or replacement of the product. We have used this on several occasions and it always been worth it, because the repairs alone would have cost more than the cost of the protection plan.

One of the best choices. Geek squad staff are very helpful, knowledgeable and don’t treat you like your stupid. Always willing to help and answer any questions you may have and will help you make the best choice and decision.

The agents were incredibly supportive and informative. They were patient and provided useful resources for TV remote control. Also, their time was valuable and productive.

I bought a washing machine and it came out defective and they changed it for a new one. (samsung). but the same one that I changed also came out defective and turned out to have a factory defect. but they ask me for the serial number of that washing machine and I can't find it anywhere, they say it's a label that all washing machines have but I couldn't find it, so for that reason they don't want to repair it

I’ve never left a bad review before but I need to warn prospective buyers. This is the worst printer I’ve ever owned! I bought it in February ’21 and I’ve had to buy ink for it way too many times. I bought ink for it literally yesterday and I printed about 75 pages worth of documents for school and my black ink cartridge is almost out already!!! Do not buy this printer!!!

I have used this policy many times in the past with printers. My only complaint is that I had to buy a new policy after using it on a printer less than two weeks old.

Our family has not had to use it yet, but I feel confident that when that times comes Best Buy will come through.

Actually had to use this on my $6000 Samsung which was 3 years old. Main board failed and it was not replaceable. Best Buy replaced it at no charge with the current equivalent model

When I bought the Epson Supertanker, I decided to purchase a warranty for the printer. With other companies, I have not had great warranty service. However, with Best Buy, I had an issue come up with a different product line, I had a warranty on the product, and Best Buy came through with no hassles. The warranty service I have had in the past with Best Buy gives me peace of mind that they will stand behind the printer if needed.

Very professional & knowledgeable group. Highly Recommended.

As we know, printers are not easy to operate. And it is easy for various problems to arise. Therefore, it is worthwhile to buy this after-sales service.

Great service - sometimes argue a lot and do only what they want to do. Some are good and suggest what is best for you - but the supervisory staff argue! The squad then have to follow their instruction overriding our request!

What if I don't feel safe with this brand of printers? Can I switch to another brand or request a refund?

Usually the "extra protections" are just an extra cost when buying equipment - Not the Geek Squad Service. We used it for small things like freezes of the system, that just need de-fragging, and larger issues like a hard-drive fail. The service in-house (when we could all do that) were courteous, informed and professional. Taking it to Best-Buy was simple and quick to fix.

This is going to some day save me some money... probably.

Agents provide Proffesional service and good communication

It's good to know that they will take care of any issues.