Customer Ratings & Reviews

I just used this same type of plan on a 2+ year old printer that became defective. I took it to the store and because it was not repairable and no longer in stock, I was issued store credit for the total original price. The process was painless and the folks at the store were very helpful. I took the store credit and bought another printer right away and of course bought the 4-year plan.

Nice piece of mind if you end up needing replacement down the road.

other than initial set up for my computer, I have not need to call the Geek Squad service.

Seven months earlier, I purchased a printer and a Geek Squad Replacement Agreement. After years of use, my old all-in-one printer finally failed. Who needs insurance for reliable products? I questioned my purchase but since BestBuy price matched my printer purchase, I was willing to support my brick and mortar business. The printer was at a secondary location and not used monthly. Surprise, the printer failed at 5 months. I had forgotten that I had this coverage and it took me a couple of months (mistake) to verify that it was the printer and not me. After looking for a replacement printer, I remembered that I had Geek Squad coverage and took the printer to BestBuy where the Geek Squad without hesitation issued me a pro-rated credit. This time I did not hesitate to purchase Geek Squad replacement coverage for the replacement printer. As with all insurance, I expect (or hope) the printer will stand up to my use and not need this insurance, but if it fails GeekSquad and BestBuy are there to support me.

Good value as long as you know what it covers and what it doesn’t

Hopefully I'll never have to use my 4-year replacement plan, but it's nice to know that I have the option, especially on a printer. I've used this plan in the past on previous devices, and I've liked the experience in the past. Very easy to use, and Best Buy gets me set up.

This couldn't have gone smoother. Walked in (even a little late). They looked at my printer (literally, just looked at it) and asked if I wanted a replacement or refund. Got the replacement. Awesome service! Thanks!

I love HP products. This is the 3rd HP printer plus iPhones and iPads purchased through Best Buy. Geek Squad is very helpful and easy for me to understand. You’re the best!

gfood to have , saved me a lot of money on having to by another printer . just took my old one in and they gave me another one free of charge due to the extended waranty

The product was delivered intact and as stated. I have has the machine for 6 months and it has hot missed a beat. Could not be more satisfied.

The Geeks are the Geeks. They are a team of well needed knowledge. I don't need them often, but when I do, I am never disappointed.

Love the 4-year Geek Squad replacement! HP 3301 failed, swapped instantly at Best Buy. Covers more than warranty, perfect for my home office. Solid investment!

Saleslady was very helpful in making a decision. Very easy setup. Great quality. Easy to use

Always love Geek Squad and their Service Protection Plan. Honestly haven’t seen anything out there which can beat them. Highly recommend for more, if not all, of Best Buy’s products! Will buy again!!

The GSP replacement plan is second to none. You walk in, explain the issue, they check it out. Can't fix it? Boom, you get a replacement! Easy peasy, lemon squeezy.

I have been shopping with Best Buy since 2008 and I really enjoy doing so the workers are very professional. and friendly they are always someone ready to attend to you when you walk onto the store. the best thing is asking about a product that is not in the store, but they always give you the options that they can order it online. BestBuy this is where I get all my printer, etc. I would tell friends that they are missing out shopping with BestBuy.

Ease my mind and have coverage for years to come. Somethings just break because a malfuncation, well im covered for the next 4 years! Get it, protect it and forget it!

I didn’t really trust protection/replacement plans like that until I started purchasing them from BestBuy. I have yet to have a complaint about their plans. Whether it’s a standard protection plan where they send the item out to be inspected and possibly repaired or their AMAZING REPLACEMENT PLANS, I have been completely satisfied every time. I don’t make big purchases and/or the occasional small purchase without a plan from BestBuy and I have the literal receipts to back that up. Lol

No issues with my Geek Squad replacement warranties. I have had both 2 year and 4 year product replacement warranties. I have used them twice, the instore people are awesome, they made the replacement process easy and painless. Dealing with them over the phone was fine in one instance, the second time it was a long drawn out process, the agent was obvoius new and really didnt have any idea what he was doing but in both cases the agents were very courteous. It sounds like the agents on the phone were from an overseas call center, both had accents which were hard to understand and the phone connections seemed poor. The in store geek squad people were awesome and I have nothing put praise for how they well handled my concerns. I recommend purchasing the replacement warrany on anything that you consider critical or high use and exp e nsive. They made the replace process easy.

warranty cant live without it. peace of mind. Best Buy stands the test of time.