Customer Ratings & Reviews

Purchased replacement policies on both a DSL modem and a wireless router. Not much $$ for the additional two years' coverage - especially given the track record of DSL Modems. Turned out to be quite handy when the modem did fail, and I was able to replace it easily. They even replaced the replacement warranty, since the modem failed early in the term. Thanks, BB! Having said that, this product may not be suitable for all purchases. As with anything, do your homework on the covered product your purchasing, and determine for yourself if the additional outlay for the extended replacement warranty is worth it or not.

the best thing about best buys product replacement warranty is the instant in-store replacement. I have used this many times over the years and it never fails - a new replacement item same day. Amazon may have cheaper and longer warranties, but they always require mailing in the defective device, which means you have to wait.

Obviously and fortunately I haven't used the protection service I purchased for my printer because everything's fine. But I keep loyal to Geek Squad services and protection plans since like '05 or '06 because they really are the best, and best value.

I had meant to write my review at time and unfortunately forgot. I believe the Sales person’s name was Eric. He was with the Geek Squad. He was extremely helpful and prevented me from messing up my computer. I really appreciate good service because I do not tolerate rude sales people. They should be in the back office if they can’t deal with the public.

Whenever i have a problem with a product from Best Buy, Geek Squad Protection Plan either repairs or replaces it. No Problem.

Worked for us. We purchased an expensive extended warranty for our overpriced printer. The printer died during the warranty period and the warranty guarantee was honored by Best Buy. We got a free replacement. The extended warranty was expensive, because the produce was costly.

You don't want to go home without this protection. The service is great and they will take excellent care of you if you have a problem with your product. I have purchased this for several other products and the one or two times I have had to use it saved me a lot of frustration and money.

Good backup and service to protect my equipment. I have it for multiple products I bought at Best Buy, a great source for equipment and service. Not sure how I would photograph the Geek Squad. Go to the store and get a group shot??

Ordered the 4-year Geek Squad Product Replacement just in case. I'm not a just in case kind of person, but I had my printer, laptop, cell phone and kindle all go crazy within 3 weeks of each other. When I purchased my new laptop, the 4-year Geek Squad Product Replacement was a no-brainer.

We haven’t had to use this yet. Hopefully everything goes as advertised

I haven't had to use my geek squad protection plan yet, I had geek before and they help out a lot.

when I bought the new Canon printer, it was recommended to get the 4-year Geek Squad coverage that covers repairs. If it can't be repaired another printer of the same quality and value would be given as replacement. This coverage is al.ist $10/year and made perfect sense to me. That's why I got it. Recommend it.

Highly recommend customers to purchases item from best buy. The staff is willing and ready to assist with any issues you may have buying or returning items. I frequently shop in Freeport location.

If you ever have that "I'm not 100% sure" feeling when buying a product, don't hesitate to front the extra few bucks to purchase the 2-year protection service. The service is phenomenal and has saved me in the past when certain electronics started malfunctioning after an extended period of time.

I would encourage anyone spending over $50 on a product to by the Geek Squad protect. The cost is based on product value. I have Geek Squad protection for a variety of devices and it's a life saver. Easiest warranty program I've ever used. If you buy a computer from Best Buy, get Geek Squad Protection. You can take you computer in for anything from needing software updates to major damage.

See my review about the printer I bought and return on the same day. What is going on with inferior items being sold at Best Buy. I seen to many items being returned from televisions, Microwaves and Printers. I have been a long time patron of your store not just in New York but in the United States.

The Best Buy warranty is surely the best around. It may cost a little more than some and more period than others. But it also covers the Best in the business. Best Buy should give us stock for over many many many years all electronics we have bought if worthy one to buy as such a stereo is alsways from here and always have gotten the black tie ins. It's the best hands down.

I generally trust myself with devices, I also don't have kids to worry about or untrustworthy roommates. If you think there's a hazard based on your environment or how you plan to setup the device, while it's not fun to shell out extra cash, it may be something you need down the road to not spend even more cash.

If possible I always purchase Geek Squad Replacement insurance with all my Best Buy purchases. Although I have fortunately never had to use it with anything I have purchased at Best Bu!. But, for peace of mind should something go wrong I think it is a safe bet to purchase it. Unlike other merchants protection plans Best Buys actually cover with replacement with a new product and not a refurb!

This is a great deal on printers. It's not worth replacing the ink so u just buy new printers for a few bucks i can just get a new printer in a few years.