Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 11081 reviews
(11,081 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 3 out of 5 stars
Haven't had to use it yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't had any product break yet so for now they are doing neutral
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 1 out of 5 stars
Wish Best Buy had a different way to protect purch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've bought dozens of items from Best Buy and hate that Geek Squad is the only way to protect our expensive purchases. They no longer send emails when coverage is about to expire and when I called they transferred me to a number of people until someone just hung up. Called again and had me on hold forever. Very disappointed and displeased with this service. Will take my business elsewhere
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to share this with us. I'm sorry to hear that you were unable to get the help you were looking for with your protection. We'd like to know what kind of product you have so we can find a way to help out. Some products will be best resolved from the store as well. Please either reach out to your local Best Buy store or call us at (800) GEEK-SQUAD or (800) 433-5778 to get started.
Rated 3 out of 5 stars
Not bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent plan for devices from BBY. They model prices based on cost of device.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 3 out of 5 stars
Haven't had to use it yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't needed it yet but for 2 years with replacement, it's a great value.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
pkg deal no added charge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.part of a package deal on a new printer. Have had no reason to use.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
NOT TO EXPENSIVE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I JUST HOPE THE PRINTER BREAKS BEFORE THE TWO YEAR WARRENTY EXPIRES
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
Haven't had to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't had to use the service yet so I'm still hoping it will work okay.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
Don't know yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hope I never have to find out whether this warranty is any good or not.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
Nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice to have. If it was to break down I could get a replacement
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
it okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's hard to get help by phone, must bring product to store. okay, i guess.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
Have Used Yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't used yet, but I do rest assured of somthing happens I am covered
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
Unsure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not used this service but when I do I'm sure it would be fine
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 2 out of 5 stars
Good warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only problem i have is when a cat gets up on the cabinet and gets wrapped around and spooked and knocks the monitor off theres no accidentally damage coverage and I do understand why but it's really sad when you have animals. lol
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for the kind feedback! We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We hope you give us another opportunity to better serve you in the future.
Rated 2 out of 5 stars
Protection Plan Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am a bit disappointed in this protection plan. I had purchased a product and returned it. I was unable to get my money back when I returned the product. Needless to say, I will not be purchasing protection plans anymore.
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 3 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like to know that if there's a problem with my item I can get assistant
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 2 out of 5 stars
Don't waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had it for a year and for the first 6 months it kept saying the ink was empty then when it was supposed to print out Black it kept coming out blue
I would recommend this to a friendRated 3 out of 5 stars
ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not really sure of the protection plan, but i guess its worth having
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
Reasonable price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy exchange warranty for another 10% of the item cost.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 2 out of 5 stars
GSP protection plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I continue to stand om the fence with yhe GSP protection plan. While I appreciate havinf one for security, I have yet to aucceasfully uae a GSP plan for any of my mobile devises (or otherwise) as it seeems to be just a replacement plan with high deductibles for items that could be repaired.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 3 out of 5 stars
...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I needed to replace my product I will, if not I know I couldve
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friend