Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 11082 reviews
(11,082 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was disappointed for no effort made towards fixing my computers. I have to destroy them and trash them.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 1 out of 5 stars
Useless warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money in my opinion. Not easy to work with.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Unhappy with cell phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are always to busy standing around to take care of you. Cell phone troubles, no one cares.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
upset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.would like to cancel this product not worth it. Tried to get help had to go to another source.
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Warranty lasted 2 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Printer was defective so wasted $20 on a warranty that lasted 2 months
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for reaching out about this. We're sorry to hear the printer failed so early, and that you had to use your warranty so early. We hope the next one does much better and suits you well.
Rated 1 out of 5 stars
Not a good investment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the warranty on a Samsung, TV stopped working. And no dice for replacement. Very touchy subject
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
I don't like it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There are too many restriction and everyone say he said she said.
No, I would not recommend this to a friendRated 1 out of 5 stars
Hp Printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thank god for the replacement printer because the house printers are terrible
I would recommend this to a friendRated 1 out of 5 stars
Protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t had to use it yet. I hope they continue the great service from the past.
This review is from 4-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Extra protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1 star because I haven't needed to use it but I suggest you get one, it does provide what you need when you would need to use it.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Guss – We’re sure that we’ll provide you with great service should you ever need to use that Geek Squad Protection plan. We hope that, in the meantime, the peach of mind the plan gives you will justify the price.
Rated 1 out of 5 stars
Protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Put you on hold forever and not quick when supposed to and very rude customer service even some of the managers have nasty attitudes
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Purchased with printer but returned it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the warranty when I bought the printer, but I didn't like the printer so I returned it, and also got my warranty refunded.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are total piece's of trash. Like a couple of months in and they fall part. Have to literally tape them together. What a joke.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Need help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have not had the opportunity to utilize this purchase waiting on tech support
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn't need it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, almost nothing gets done with geek squad. If somehow the replacement does get covered, the paint chips off.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 1 out of 5 stars
Don't waste your extra money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have never had to use this service, so in my eyes it was a waste.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
nothing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.could not set up my computer in my home as promised!!!!! I paid a lot for nothing
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for reaching out to us. We are certainly living in unprecedented times and we hope you understand. We'd like to hear more about what you need done and see if there is anything we can do to help. If this is something you'd like to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Nogeeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is no geek squad service in southern Erie county.
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Poooooorrrrrr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.horrible do not buy anything from best buy!!!!!!!!!!!
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
insurance on a printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money Save your money and don't get it
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friend