Customer Ratings & Reviews

Hi Star0106 – I apologize that Derik wasn’t able to help you out with your Geek Squad Protection plan. Please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) to discuss this with us and see if there’s anything we can do to help you out.

Hi there. Thanks for connecting with us. I apologize for the disappointment. This is not the level of service we aim to give you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 and we'll work with you to get your issue resolved.

We want to be as up front as possible; about the coverage our Geek Squad Protection Plans offer. You can find details about how liquid damage is not covered in our Terms & Conditions at www.geeksquad.com/termsconditions.

Hi Momofgamer – I’m sorry to hear that your Geek Squad Protection Plan didn’t work out for you. If you have any questions about the coverage of that plan, please see our Terms and Conditions at www.geeksquad.com/terms, visit your local store, or give us a call at 1-800-GEEKSQUAD (1-800-433-5778).

Hi Oscar. Thank you for taking time to share this with us! We're so glad to hear everything went well! Please let us know if you need anything else.

Hi jago –

It’s disappointing to hear you ended up canceling your Replacement Plan, but we thank you for taking the time to share your experience with us. We greatly value any and all feedback we receive from our valued customers, and if you’d like to provide any further details please feel free to give us a call at 1-800-433-5778.

We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We hope you give us another opportunity to better serve you in the future.

Hello soundgirl – I’m not sure why this would show up on your account if you never purchased it. Please swing by tour local Best Buy or call us at 1-800-GEEKSQUD (1-800-433-5778), and we’ll check it out for you and see if we can get to the bottom of this.

Thanks for posting your review. Geek Squad should be here to support you under your Geek Squad Product Replacement Plan. We're sorry to hear that you haven't gotten the help you were looking for. If you have any questions about your plan, you're welcome to call us at (800) GEEKSQUAD or (800) 433-5778. Service under your Geek Squad Product Replacement plan should be available at your local store.

Hi Printer,

Thanks for leaving a review of your Geek Squad Product Replacement plan. It sounds like you are feeling unhappy with the printer that you purchased. At this time, the terms and conditions of this plan (https://goo.gl/cDfRu9) would only qualify the replacement of the printer if it is malfunctioning. I apologize for the disappointment. In some cases, you may be able to update the printer settings to use less ink, and you may also be able to bypass and print when you receive the low ink message. I would recommend reaching out to the manufacturer's support team to review what options might be available for you.

Thanks very much for the positive feedback on your installation. If you ever need help with your new product please give us a call at (800) GEEKSQUAD or (800 433-5778), or visit your local Best Buy.

Thank you for sharing your feedback around the Geek Squad Product Replacement Plan. It sounds like this was purchased along with a printer. We encourage you to speak with a member of the store management where that printer was purchased for any remaining questions you may have.