Customer Ratings & Reviews

Would add again to my future purchases. Recommend it

It's better to have it and not need it, than to need it and not have it. Geek Squad Protection has assisted me with issues and replaced items with no hassle.

THEY ARE OUTSTANDING IN WHAT THEY DO!!!!!!!!!!!!!!!!!!!!!!!!

I give them 5 stars because they deserve it! They are the best 100%. Also very kind and friendly and eager to answer all questions.

Excellent service and friendly. Saavy and help understand the system

Always helpful to have for warranty purposes. Good

Geek Squad and the protection plan always satisfy. they are quick and reliable.

Bought a $149 canon all in one printer and took the 2 year geek squad protection. I buy a warranty for all electronics as they’re just not made to last as they once did. For TV etc, I go with the 5 year but for the Cannon printer I only took the 2 year. That said, it was lucky I did, because the printer stopped working after 18 months. I received full replacement of the very same printer which was on sale for $99 so I also got a refund of $50 back to my credit card. I also recently took a 4.4 year old Vizio TV for replacement as the plastic leg broke off. I received a Best Buy gift card for the entire cost as that TV no longer available. What’s not to love? Ok, well I would have preferred a refund to my credit card so I could purchase another TV elsewhere IF I wanted to, but it wasn’t a dealbreaker at all.

The reason I did not buy through Best Buy was due to the bad reviews were sooo bad I chose to buy locally just in case. Honestly, you look at the star rating and it's nearly 5 stars. Then you start reading the reviews and all you see is 1 star and people saying "don't buy". I just sat down on my MacBook Pro, OS 10.15.7 and went straight to the Brother Support website and downloaded the recommended software. After the download it took me less than 5 minutes to set this up. It asked if I wanted to use my wifi and it automatically grabbed my password. I turned on the printer, after a minute my computer screen said push WiFi button on the printer. I said yes to use WiFi and a few seconds went by and it then said, your printer is ready to be used. I've now printed from my computer and my wifes computer. In fact on hers I just went into settings and selected Printer, it saw the Brother and asked if I wanted to download teh printer driver. I can't answer why some people have all these problems. I can tell you that I finally got to the point of only reading the good reviews on all printers as the bad reviews were extreme. My experience is, I wish I had set this up 3 weeks ago when I bought it. I anticipated a night of frustration and got no frustration. Oh...it's silent when in sleep mode, it takes seconds when I send a print job and out it comes. You know with all new injets it takes at least 5 minutes of noise etc before it'll print. And now I'm no longer held to a tiny little inkjet ink cartridge that can only print 100 pages. Free at last!

Giving a 5 star until I use it more but am a very satisfied customer. This was an excellent price but I could not find it at any store. Ordered it online and it was promised for Thursday but arrived today (Tue). Delivery was excellent. It is heavy. Packaging simple but study. Set it on my dining table and prepared for the worse. i am not a Geek. Read the first few pages and touched the right buttons and it was up and running via WiFi in less than 20 minutes. Made a test print of a color document and it was perfect. I can highly recommend this and it is my first Canon. Have had so many HP's I could start a print shop. They simply do not last as long as promised. The word is this Canon has expensive toner but I do not use a lot of color. Will try scanner later. This All-in-one is a terrific buy. It is bulky and weighs in at 60+ pounds. A very satisfied Best Buy customer and appreciate the COVID free delivery.

Needed a printer after mine went BANANAS! Loved the style, the price, and the productivity. The style is super sleek for anyone needing a modern clean look. The price and productivity — you couldn’t beat it! Double sided and photo printing, among other things, just amazing. The only little thing, it is a a tinsy windy slightly noisy and jerky cause of the printing, but nothing out of the ordinary. Great quality and color printing. You won’t regret your purchase. 5 stars from me!

Geek Squad are my people. Always ready and full of information,

Using this printer for design homework has been perfect because of the AirPrint feature. The printer's ability to talk to my mobile device is very nice for printing directly from my class app, as well as my laptop. The scanner bed on top is great for scanning high-quality sketches and making copies of my templates. The top completely opens for easy access to the larger glass surface, which is helpful for working on projects involving physical media distortion. Link : https://www.bestbuy.com/site/reviews/submission_2/18776977242/?campaignId=RNR_page

It is an excellent and a better option for a good job.

The agents are really helpful. They took care of me fast and easy. The service was fast and helped me when i needed it the most.

Got the xp5200. The setup was almost foolproof. Paper instructions led you to the phone app, which set the whole thing up inclulding wifi connection and test printing. Paper instructions then directed you to get the PC software which then too easily installed the device. The print quality is better than my old inkjet that died. The print from anywhere works and is very helpful. Overall for the price wow this is a bargain.

Very helpful and convenient. Anytime i have a problem, they can exchange to a new device.

A lot of people experience different things some true and some not true , we all have the right mind to know what is good and what is bad , You see all this sites trying to copy the real ones doesnt mean you cant find the actual real sites for consultations when you get scammed by this crooks , I was a victim and infor @ bsbforensic. c o m. got all my funds back I have proofs

We didn't used yet but is great to know a personal for support

I purchased this to replace a ten year old Canon all-in-one printer (MX922) and the difference has been night and day. The Epson is quick quick to boot up, respond to commands, scan, and print (the Canon was very slow and generally infuriating). The touchscreen works well, print quality is very good (at least for the non-photo documents I've printed so far), and the Epson iPrint app works well (it's not a very refined app but does what I need it to). I love the compact size and that the scan feeder tray can be closed to create a flat top surface when not in use. There are cheaper all-in-one options out there, and Epson ink is expensive ('chipped' cartridges are certainly galling), but so far this has been well worth the price.