Customer Ratings & Reviews

I bought this printer/scanner for home use. Since I am working from home this has been convenient. I got it on sale for $99 and I am really glad I got this instead of something more expensive. I have only had the printer for 3 months, of light to moderate use and no problems. It prints and scans just fine, it was easy to download the software on my computer. I like how the scanner has a tray feeder option, but BEWARE-- do not put more than a few pages in the tray at a time. I just scanned a 31 page document for work and had to split it up into 4 different stacks in the feeder one stack at a time(few pages each stack) as soon as it scanned a few pages. Before that it got jammed, so if you're going to scan a lot of pages be careful.

Always make time to assist customers even when you walk in unexpectedly. They are always present with an attitude of courteousness and are customer-driven focus. I would not trust any other service!

Absolutely love this product here I am and really happy that I purchased it because it actually came in handy just one your shy of four years. I’m very pleased with my purchase and the return process in store.

It was excellent service very helpful I would always recommend the geek squad

This printer was purchased as I set up my home office in a pinch during quarantine and it has been a great addition. It has great scanning quality, the app to print makes it ridiculously easy to print from your phone, and printouts are great for an ink jet. I have printed well over 100 pages so far (majority black and white) and the black ink is about 45% and color is still pretty full. It has a small footprint that I appreciate and is very sleek. Make sure your print settings aren't too high as it can be really slow, but its great. Can't go wrong.

Immediately feel disappointed. I have Epson Workforce WF-2750 and wanted to upgrade to this ET-4850 so I dont have to deal with the ink issue on WF-2750. The material on ET-4850 feels really cheap stuffs. The LCD panel is super tiny and I guarranty it will give you a hard time especially if you have a big finger. The worst issue with this ET-4850 is its very weak wi-fi antena, promissing you may have a lot of headache with connection. I have to move it next to my router and thus everytime I need to print or to scan a document, I will need to swing back and forward between my pc and this printer - what is an absolutely annoyning. The ink bottles come with the printer are just enough for initial fills. I dont know how long they will last, but then you will definitely need to buy the refill inks - which are not cheap. Overrall, people are saying supertank can help you save $$$ over ink cartridge replacement. But with this initial cost up-front, I do not believe ET-4850 is the best option.

Totally worth it for peace of mind. If something breaks, you get a replacement. No hassle, no stress.

The agents at this location were really professional whilst also being very clear with their information on our return.

Easy to install and good quality for the money...ps ...if u have tmobile interner like me maby need to restart router(plug off and on) before u start.

The geek squad made a great recommendation and help me set everything up in the matter of minutes

The Geek Squad service is a must have when buying an inkjet printer. You never know what's going to go wrong with these things and they stand by their replacement!

I had an issue with a printer they just didn’t fix it they gave me a brand new one best thing next to apple care

great services, love my item, my only issue is its now 2023 and my color ink is having issues which is not good I only had this product going on 3yrs it shouldn't have any issues and I keep all my products in good care. Hopefully Geek Squad can help. I'll keep my rating posted once I get the results from Geek Squad help.

For essentially the cost of a large coffee (probs less) you can get a plan in which you are covered for effectively anything that can go wrong accidentally (as long as you don't - lets say - "accidentally" throw your headset against a wall after a loss in LoL). Accidentally sat on your headset? Covered. Accidentally spilled a drink on it? Covered. Is half the headset just suddenly not working? Covered. Did the mic just magically somehow snap off accidentally due to over use? Covered. If you can tell, I have a headset with this plan. Please get it. It is worth it.

After installing & getting up and running with this printer, I found it remarkably easy to use from the get-go. Looking at a couple of the reviews, I was a bit concerned that it would be a hassle to set up-- not my experience so far. The wi-fi connection is fluid (which is A LOT more than I can say for my previous printer), and print quality is nice. I look forward to kicking my ink jet to the curb. Sick of the pricey cartridges with too few prints for the buck.

The only support is canned answers. Chat doesn't actually exist, email only handles installation questions, and phone had a 2-hr wait last time I tried. Maybe business support is better than home. The printer doesn't let the PC go to sleep mode. The internet offers some suggestions involving Devices and Printers | Print Preferences, but this printer driver has a more limited set of options there than the examples I see on the internet. Other than that, the printer works fine, but what am I going to do if something more serious occurs?

Our household has purchased extended warranties on just about everything we've ever purchased from Best Buy. Years ago, we never did, but have something break just once, and you'll regret not having the replacement warranty. We have everything from TVs to gaming headphones, to cameras covered, its cheap insurance when you consider the cost. With teenagers in the house, and their friends, accidents do happen, and are SO glad for the warranty - you just can't go wrong. We won't leave the store w/o this protection on our purchases.

Inexpensive printer works better than my two other printers. Was able to buy this for less than the cost of ink for my HP Envy. Also it was 1/3rd the cost of the Envy and about 1/4 the price of my Epson E-2750.

I received prompt and accurate service. Staff was kind and respectful.

I bought this plan for $4.99 with an external optical drive. Optical drives have a notorious reputation for breaking down, which is why its great that the movement is to not include them in laptops. However, CD's are sometimes still needed for work at home so I needed an external. $4.99 for 2 years of protection on that drive is a great bargain and peace of mind. More than 2 repair attempts in a year and you can request a replacement of the unit instead. Well worth it.