Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 11083 reviews
(11,083 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 4 out of 5 stars
A safe-guard that is secure
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I know from experience that external hard drives are faulty. I also knew that if my product (a hard drive) got damaged, all my files would be lost. I feel way more secure with the geek-squad replacement! Would recommend as a safety precaution
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 5 out of 5 stars
A must have warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For such an inexpensive price, this warranty is a no brainer in my opinion. Especially when considering headsets and their durability.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 5 out of 5 stars
Good replacement insurance
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not too expensive and good to have in case the product fails or gets damaged. I hope I don't have to use it, but I'm glad I got it.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 5 out of 5 stars
Worthwhile to have
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After my last printer lasted barely a year I decided it was worth it get the Geek Squad extended warranty. It was a very good deal.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 5 out of 5 stars
nice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy extended warranty purchase is the best thing to have on any electronics they make it easy for you to get your product fixed
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 1 out of 5 stars
Best Buy Geek Warranty is a Scam
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In a straightforward statement, "The two year Geek warranty is a waste of money and time. I have always gotten a warranty for my electronic devices purchased at Bestbuy and up until this last week, I never thought it would be an issue. I have always used a bluetooth device made by LG since the device came out. Since 2012, I loved my bluetooth headset by LG and the first pair was absolutely fantastic! I kept the same pair for almost 3 years until it malfunction so I had to purchase another pair from Bestbuy. I was offered a two year warranty and whenever I would have to get a exchange, I had no problem. For some strange reason, LG products in reference to the LG bluetooths, the bluetooth has not been the same. LG has made newer versions but the quality has been HORRIBLE!!! I purchased my last LG headset with the two year warranty in less than 8 months ago when the, headset started to fall apart. I even had started to have issues almost two days in to using my headset because p people couldn't hear me when I talked to them. I finally went into a store in Dallas of HWY 75 . This location is the WORST I have ever experienced with Bestbuy costumer service. When I went to exchange my LG set that costed $129.00 , I was told that (1l) the warranty is no longer being offered, provided, or honored and although I had purchased my warranty last year for this headset, Bestbuy would only honor the price of the headset at the reduced price of $89.00 not including taxes. Well that is an issue because the LG bluetooths are currently priced at an higher rate that would be a out if pocket price of $23.00 instead of covering the replacement as a full exchange since I purchased a two year agreement to cover the ones that I have. (2) I was told to drive 45 minutes to an hour away to exchange the bluetooths at the original Bestbuy for the warranty to be covered without any out if pocket charges after I provided this location with verbatim what I was told on .y warranty covering the LG bluetooths headset if the same model was no longer being offered on the shelf. (2) I Since Bestbuy is refusing to honor a warranty still in place (less than two years) and being asked to pay out of pocket...then I would rather have the older model that I know has been made in a better quality and will last at least one year versus the poor quality model I have at this moment?! That wasn't an option either. Instead, I was told that the warranty is no longer offered again and too bad so sad. (3) We are now living in a world where a hands free option is required and no loger an option in various cities that surround the MetroPlex in Dallas, Texas. Driving in these areas without a hands free device, the authorities can issue a ticket and a fine of a minimum of $500.00 can be issued as a 1st warning. Needless to say, I my warranty was not honored. Prior to even coming up to the counter for my replacement, I was experiencing horrible customer service so in closing, getting that warranty to cover anything from Bestbuy isn't a good buy after all.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello ConsumerIn2018 – I’m sorry to hear that you are having trouble fulfilling your Geek Squad Protection warranty. Under the Terms and Conditions of the plan, available at www.geeksquad.com/terms, if covered, the Bluetooth device should be replaced with a comparable unit, up to the original purchase price. If you’re still having trouble getting this plan fulfilled, please give us a call at 1-800-GEEKSQUAD (1-800-433-5778).
Rated 5 out of 5 stars
Insurance is worth the extra money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For an extra $20 and a guaranteed new product if this one poops out it is totally worth the money; especially if you've got kids!
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 5 out of 5 stars
Worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad has never let me down and I hope never will
This review is from 4-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Coverage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gave me to peace of mind after an expensive purchase.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 5 out of 5 stars
Excellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Would recommend to anyone who needs it.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 5 out of 5 stars
2-Year Geek Squad Product Replacement
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have found that the extra 2 years of warranty is well worth it, if you are planning keep the item for more than 3 years.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 5 out of 5 stars
i have not used this yet but i will update when
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I look forward to using this but have not had to as of yet. but i will update my review when and if i need to use this
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 5 out of 5 stars
Never say no to Geek Squad warranty.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's always helpful and these people now what their doing and you never know what could happen with your devices.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 5 out of 5 stars
Love this
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I actually had to replace my product the same week I bought this and knowing I had the insurance gave me peace of mind
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 5 out of 5 stars
Easy Setup
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Download the new drivers from canon for my iMac, set up was simple and easy. Great printing and individual ink tanks!
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 5 out of 5 stars
very important purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.my daughter is in college and for that reason i purchased the protection plan, great price for product satusfation
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 5 out of 5 stars
Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent help me decide on what printer to purchase.
This review is from 4-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
When in doubt leave it to a geek
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.To know that my product is protected gives me safety and secuirty and takes a huge weight and loss off my shoulders
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad never fails to deliver!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was incredible. They were very fast and efficient with their service!
This review is from 4-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Excellent choice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to setup, fast, nice quality, airprint, not too big
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friend
