Customer Ratings & Reviews

This printer worked for me the first couple of times after a lot of troubleshooting.And then, after that, it basically stopped. I will print out the page because it shows an error message and the paper will say that it's not connected to internet but then also connected to internet. So which one is it!? Printer is absolute trash None of my other items that are connected to my WI. Fi are giving me problems. I don't know how this printer has so many good reviews. The printer is still new but now i've had the printer too long to return it.

Bought this to replace an inkjet model where the ink ran dry constantly. Advertised this is a wireless printer and HP Customer Support says this is NOT wireless capable.

I am a tech savvy consumer, and when it came to unboxing and getting this HP Printer working, I had such a poor experience, I am seriously contemplating returning this back to the store. The printer doesn't support 5g wifi, so I followed the setup and switched to my 2g signal. Fair enough. Then came the blank pages being spit out, followed by "door not closed" message, followed by a reset, followed by a page printing but only 1/8 of the page, rest blank. Tried my desktop to hardwire it with the provided USB. Then came the fun. Fruitless, multiple attempts to get the printer to be recognized. Then finally I got the printer recognized, but then got "printer cannot connect", after that cleared, "out of paper" - as in fact a full stack of paper was in the printer. My Windows OS is up to date, I have a very capable, gaming desktop. What a complete fail from HP.

I got this printer for the ECO tank and because of the prior experience with another Epson printer. Started off great as a photo printer Scanner jammed three straight times and thought we may not have been using it properly. I just used it again and it scanned 3 of 4 documents. The worst part is when I contacted the Geek Squad, I sat there for 15 minutes with no response after giving my information and asking "Can you print?" when I am clearly having issues with the scanner!!!! Last but not least, I took in a printer for the $50 discount and the cashier did not know what she was doing and the person that was "helping" her was WORTHLESS. I ended up leaving the old printer and not getting the credit. PATHETIC!!!!!

I bought this online. First of all came used, the foam was broken, there was someone’s business card left in the box and greasy hand prints so it’s used and sold it as new! As for the scanner, I’m a tech guy so not a user where I need tech support to help me install anything. Anyways the IsB cable didn’t come with it, I had one so connected and it says computer not detected, Installed it wireless and the update gives errors messages so I couldn’t even get it to work. I was like ok there is your sign! Returning to the store!

Protect your stuff. If you don't want to pay for quality items a second time, get the insurance. It has been no hassle when I've had to use it.

My brother printer came damaged in the box. After MANY calls with Brother, they exchanged my printer. The fax machine works manually, but I found out after many more calls with Brother that they no longer support faxing from Apple computers - for at least the last 3 operating systems. Crazy that they don't state this in their sales literature and that it took multiple customer service calls before they figured this out. Disappointed.

This printer was not for me.. STOLED All my Scans on my computer and I could not retrieved them Would Not Connect to WI FI! Expect me to pay services and Yet, Not servicing ME! Want to return it back, but I have scans in them that I need to get then.. hope Geek Squad can help!

I have had different experiences with Geek Squad. It really depends on who answers your call and how knowledgeable they are.

When it worked, it was a good printer. It only lasted three months before breaking.

spent 5 hours trying to connect it with no success. exchanged the printer, tried to connect with new printer and still failed. and it did not even come with a cable to try a wired connection.

This printer is a temperamental mess. After about 120 4x6 prints from the photo tray which worked well, the printer started glitching. It will print a batch of 15 from the photo tray and then no more. It will keep thinking it's out of paper. I must close down the software. Unplug the printer. Reseat the paper. Restart everything. Then, MAYBE it will print. Sometimes this must be done several times. I have a project that must be completed, and I'm struggling to get the last 10 prints done. This machine is a massive time waster. It is NOT dependable. I highly recommend looking elsewhere.

I purchased this printer a year ago and used it only a few times and it’s already broken. Not sure how a printer that’s barely been used is broken. Don’t buy.

I purchased a Canon G7020 few weeks ago to replace my HP printer that lasted me for several years with no problems. I don't use it that often so I purchased a less expensive printer that turned out to be the Worst printer I ever owned. Works for a day or two, then an ERROR appears when I’m trying to do a simple print. The display doesn't tell you what type of error occurred just “ERROR”. Powering off and on does not resolve the problem, but pulling out the power cord usually does. The trouble-shooting program didn't help at all.

My experience with Geek Squad was bad. I felt like I was imposing on the technician. I did not feel like the customer.

okay. two years protection for a reasonable price.

Unfortunately, the app failed to set up the printer for wireless printing. Have been on hold for over 3 hrs to get technical support. It's obvious that HP doesn't care about helping their customers. If the app works for you, maybe the printer is good. I don't know since I can't get my printer set up. Since HP appears to no longer provide technical support for their products, I'll be switching to a different brand next time.

As a teacher with zero access to cardstock and color ink, I bought this in hopes to save money from personal funds. I'm tech savvy and this printer is awful! No set up options from the printer and will NOT print cardstock from the cassette. The printing process is laborious. I have an HP Envy and grew tired of paying high costs for constant cartridges but it least it's a powerhouse that's very user friendly.

This printer is horrible, it often has errors, looses print jobs and takes for ever to print.

Bought this printer once and it stopped printing clearly, after a year I gave it another try, purchased again, and the same thing happened again. Even after the geek squad protection, I’ve gotten terrible customer service. Couldn’t even get them to come look at it without paying more money. DON’T BUY.