Customer Ratings & Reviews

I haven't used geek squad yet,but I do want my free ink, because it already says low ink( black ink cartridge, ad promised 3 months free ink, 21 days ago we installed the ink and started printing in the new printer, app say "low ink", HOW CAN I ORDER FREE INK?

The gentleman that was sent out to install and the televisions were very good they knew what they were doing there quite professional and help me out. Very good people I enjoyed the Geek Squad people a lot I trust them.

The product replacement is an absolute must have for all parents who buy gaming or electronic products! I've had to use it several times to replace headphones, gaming remotes, etc. I feel absolutely relieved that when something stops working that I can bring it back with no problems, and not pay full price for another one.

I got this warranty on my HP printer. So far my printer has not giving me any problems! I haven’t had to use my warranty but it’s really great to have.

4 year replacement option is awesome! Geeksquad makes a replacement an extremely easy process for the consumer!

It's such a shame that you have to buy insurance every time you buy a new product for fear of getting a lemon. Products should meet the manufacturer's life expectancy. But Geek Squad Protection is so affordable BB makes it hard not to insure a new product.

Unfortunately, we have had to use the product replacement a couple of times. We were very impressed with how easy it was each time. We were prepared for a battle when doing the first return but were pleasantly surprised when the return/exchange went very peacefully. Thanks!

Always easy to get a repair or replacement when things go wrong. I love to get open box items in excellent condition and use my savings to get a warranty so I have guaranteed use for a specific number of years. In this case it was 4 years.

Have had the Geek Squad Protections for several years. They have installed Ring Cameras and TVs, and fixed laptops and TVs. I will never be without this protection and you should not either.

[Employee of bestbuy] gsp is extremely useful, many times have items worn out and getting the manufacturers warranty is a very hard endeavor, gsp just takes care of that and extends it

Fix it fast if need be have always had great experiences with geek squad

Bought this protection for a printer. Within a year the printer's printing quality became horrible. I brought the printer back to the store and it was hassle free replacement of a new printer.

I usually do the repairs myself if its a computer but like many printers some can be a bit temperamental an when it being used for a small business, its best not to have to worry about replacing it if something goes wrong, geek squad customer service will help making the replacement/repair process as painless as possible.

I feel this is a good value for the money. The replacement cost of any of the items covered would be well worth it in case of breakage or damage.

The printer is nice, I've had for 1 yr so far and upon my moving the print head isn't printing the magenta. I actually really like the features of this printer and the printer quality is okay.

I love having the piece of mind with my electronic devices. Had a TV crash on me once and with my plan I was able to upgrade for free!

I had a very short wait in line before being addressed by a very knowledgeable and helpful person who respected my ignorance of IT and electronics in general. She was courteous and extremely user-friendly.She offered me options and responded to my questions in a simple and knowledgeable way. This was a pleasure and a blessing to me.

GSP the way too go if a problem arise no worries save the email receipt or paper copy Best Buy does the rest nice treatment of after sale service no buyers remorse like many companies do nowadays to get out of keeping you happy we need loyalty and great service before and especially after the sale respect Best Buy you guys alsways have what I need want and didn’t even know I neede etc

Good value for the money. Hope I don't have to use it, but nice to know the Geek Squad has my back;

Always make sure you are covered for the worst case scenario. Having a piece of mind is worth every penny. Reasonably priced for the duration is a no brainer for anyone planning on using an electronic device and getting their money's worth out of it...