Customer Ratings & Reviews

I never purchase devices without an extended warranty. This warranty was purchased with the HP OfficeJet Pro 6968. I recommend the extended warranty for anything that is eligible for an extended warranty.

Always a good thing to have Extra warranty. What's a couple of dollars.

Associate was very helpful. And listened to my concerns of what I was looking for and the price range!!

This purchase was smart for me. I am not very computer savey so they have helped me several times. They helped me making some other purchases to help things work together. Thanks

This product replacement gives me peace of mind, i returned a product because of issues and it was done right away, the product was replaced immediately.

I’ve always been iffy about buying product insurances. Yet, I’ve found that Best Buy truly sells the best one possible. Made a few claims here and there for different items and they literally just replace the item for me.

Awesome the return was easy aft spending 1/2 the day on the phone troubleshooting the scanner was bad and Best Buy took care of it for me thanks to total tech protection.

I've replaced so many devices thru geek squad! I try to only purchase most things thru best buy just because the protection is amazing

Never had one issue returning a product due to failure or issues or anything and got a new item right off the shelf and walked out. No brainer

Best Buy has the best product replacement in the market. We have always been satisfied with the plan because anything that stopped working or became defective they replaced.

This is the best money spent ! Love the support ! I can always count on you

I always get the geek squad protection on my electronics purchases. Well worth the cost.

I will have to bring my laptop into the store to have the Geek Squad look at way my CD rom door will not open on the outside or internally. Has been that way from the day we bought it.

I haven't use this feature yet since the device I bought is still in a good condition. but I read the coverage for the damages that can happen and it seems really worth for the price you pay. Thanks Bestbuy

I bought this service plan for a new HP Printer. Best Buy stands by its service plan if it's necessary to use.

The agent cleaned my laptop, it was very slow and not working very well. It worked very good after they worked on it. They tuned it up the next year, to keep it running smoothly.

It's a good feeling to have a service that assures the replacement of an item that cannot be repaired. This service gives one peace of mind which cannot be underestimated.

My printer had an issue where it would leave stains on the printout. I mentioned my issue, and received a replacement for my printer within few days.

I did not use the Geek squad for home install. Just asked questions mostly. Always able to resolve my problems. If I ever need their help again, I feel very confident of their expertise.

I have been using Geek Squad since they first came to Best Buy. They have fixed all my electronics at different times. I can explain to them the problem in lay terms and they get it.