Customer Ratings & Reviews

If you ever break your stuff they just come through with a replacement, buy this if you can

These plans are the best plans provided anywhere. They really try to fix your product or replace it. Literally no hassle

I love this product because it gives me a sense of calm, knowing that if I need to get a replacement product, there will be minimal issues.

Great service and customer support. Knowledgeable staff.

Thank god for this because sometimes the brands that don’t have customer service that is good doesn’t help you with defective items.

They have a friendly helpful staff, great sales and products.

I alway buy extra warranty on my tech whenever is below 25% of equipment cost. Remember if you purchase Total tech support all extended warranty has 20% disc

When I have a problem I always get in in a reasonable amount of time. Often get an answer while I am there. Pleasant, polite employees.

So much can go wrong with a laser color printer! Geek squad has always solved all my problems. I recommend this protection. There's no hassle and they stand behind the product!

bought this to replace a old printer. love the printer gets the job done has more features easy to put in the printer cartridges

The best way to make sure your device will last as long as possible, if something goes wrong they will fix it or replace it

Great warranty. Very easy to use this warranty. Take product to Best Buy Store and the item is replaced,

The Geek Squad service is always available, efficient. The agents are helpful and knowledgeable.

USELESS. WASTE OF MONEY. I spent my 2 days off talking to and getting transferred to multiple agents and still had to repeat myself over and over and over again. One of them even gave me a bogus Case Number, probably just so he could hang up the phone. The other agents just didn't know how to help me with my printer issues. If you live on Maui, Hawaii, USA - do NOT buy from Best Buy and this Geek Squad 4-year Product Replacement scam. Since there is no Best Buy store on Maui, they expect you to take a flight to Oahu with your printer to take it to their store branch so you can get it fixed?!? Like seriously?! Do you know how stupid that sounds? So now this agent from Guatemala sent me "return label" so I could just get a refund instead. But guess what?!? Best Buy had the audacity to return back the heavy printer back to me in the mail with a refusal note of everything. Wow!! What kind of customer service was that?? Who trained you people?? No more BEST BUY shopping for me EVER!!

Geek squad insurance is highly recommended for incase of a problem with your product. Best buy will fix it for you or replace it, if best biy is unable to fix it.

I had to replace my printer and with the replacement insurance I never have a problem getting a new replacement item.

Very good deal. I had to use my last one and it saved me..

I am glad that I purchased the Geek Squad Product Replacement. It came in handy and I have used the service. They were quick and efficient.

I always purchase the added protection on electronics. It provides an added level of protection and peace of mind.

I haven't had to use the service. I don't usually get these types of warranties, but for this device, it seemed like a smart move.