Customer Ratings & Reviews

Always put warranties on you electronics no matter what. Even if it’s the bare minimum

Not yet used, but purchase experience was efficient

Im not gonna worry for my printer for 4 years with this protection, very happy with this extra coverage for cheap.

I always buy the protection plans. Best Buy makes it easy by either swapping the device out in store or sending it to their service center. On large items (appliances and TVs) they will often come to your home and either fix or replace the item.

I purchased this extended warranty from Best Buy/Geek Squad just in case for my Brother-MFC-L3770CDW Wireless Color All-In-One Laser Printer. I haven't used the extended service agreement because the printer has worked so well. But it's good to know I have a back-up. Thanks Best Buy!

Geek squad is a great value when you need it it’s very easy to access

My original purchase failed after one plus years and was replaced by the same model without any problem. However, the replacement also had an issue and was also replaced for credit towards another brand that had the same features. However, I did have to purchase the extended warranty.

Been almost two years, ridiculous amount of printing (business, photos, schoolwork, invitations, etc.), and still have plenty of ink! With cartridge printers, we were paying $40-$50 a month for replacement cartridges!

The one thing I can count on in all my purchases at Best Buy is, if you have the Geek Squad protection, you are golden if something happens to your product. I have NEVER had a problem bring something back the malfunctioned. I repeat, NEVER! Best thing going if you get something electronic.

Great to know that if it breaks I will get a free replacement if it can’t be fixed

Long time Best Buy customer. I prefer to investigate electronics in person and not buy sight unseen online. I also get accident protection and support services on my electronics, which means Geek Squad when buying at Best Buy. I always get value for my dollars. Staff has been good about discussing my options with me so I can make an informed decision about repair or replacement. It is not about just selling more product. I appreciate that. I have used Geek Squad in Massachusetts and Florida, and the knowledge level and customer service has been high in both places.

Haven't needed it yet so that's good. I hope we won't need it. Insurance only

I would highly recommend getting the Geek Squad Product Replacement, I had purchased a Deskjet Pro when I had to replace it with a new printer, I was able to use my replacement product and updated the printer to a better printer and then purchased a 4 yr Geek Squad Product Replacement and feel quite please that if anything goes wrong with this printer, I will be covered for a new printer. Great support from Geek Squad!

Its good to have the satisfaction of knowing there is a squad backing your service corner.

Geek squad is top notch, when I need help they are ready.

Geek Squad has been great so far. I had them install all of my programs for my MacBook Pro and then went in for a session after it was all installed and had them do a quick tutorial on features because I have gone from years on PC products to Apple. I have also called them on the phone at night and had to wait a little longer than I would have liked but that is kind of the world today. They were responsive and answered my questions. It is good to have this protection, I have a small business and work from home, so I don't have readily available tech support.

I haven’t had an issue they have not solved for me I always get warranty knowing that if it breaks I’ll get a replacement

Chris, one of the geeks squad members was absolutely excellent, he knows what he's talking about is practical and more than happy to help.

I bought the protection to go with a printer I purchased. The price wasn’t bad and I know if I have any problems with the printer I can returned it. I haven’t had the best of luck with printers so I’m happy to have protection just in case. I have used the protection one time before with a laptop I purchased that had a system failure. They weren’t able to repair it so I was able to use the purchase price towards a new one. Buy the protection it’s worth it.

I purchased an HP 8025e printer to replace and older HP printer. I took advantage of the 4-year protection plan. I have used the benefits of the protection plan on an older HP printer making the plan very useful.