Customer Ratings & Reviews

Been using geek squad and protection plans for years. I get it on everything I buy because it’s worth it!

Don't normally purchase extended warranties, but decided to on this one due to itsmultinfunction capabilities

I always purchase the Geek Squad protection package on all electronics. There are so many moving parts to wear out on a printer, especially if you use it every day or heavy use, that it just makes sense. I have actually used the protection package for a free replacement printer on the last two printers. It is a ease of mind for what amounts to an expensive purchase. I am very happy with the protection package that I purchased for 4 years and I feel the cost is minimal but well worth the peace of mind.

very helpful, knowledgeable, courteous staff person

Geek squad is the best option to protect your items purchased in Best Buy.

Great purchase, fast printing, very quiet. Its been 5 months and the ink still i. Good shape

Love this product replacement plan, whenever you buy something and it breaks or you want to get a new one in a couple years, just take it back and get a new one for free, it’s great! If there’s an upgraded model sometimes you could get the upgraded one instead for free. Last time I used this on an item two years after purchase, the item was cheaper then so I ended up getting an upgraded model plus a $50 gift card for the difference...so I always buy this on anything I know I will use for a long time!

They definitely do a get job and they back there plans

I bought the Greek Squad package to cover my product should any service be needed, along with my extra toner packages.

4 year replacement gives me great peace of mind for purchase

I didn't know you could review GSP, but it's an easy choice for any item you care about. If you spend too much on a graphics card, only to have one of the fans go bad after a few months, use that protection plan and swap it out. You have to pay for a new plan but that's nothing when you don't have to buy a new graphics card, or worse... live with horrible fan noise

I purchased the Geek Squad/Best Buy 2-Year Geek Squad Product Replacement because I am holding the impression that printers have become less dependable and seem to have more problems operating long-term than in the past. I originally used to only purchase HP printers and then became disappointed with their quality. I then switched to Brother Printers and was not happy with the quality of their printers. So, I then purchased an Epson printer and I am crossing my fingers it will last. If not, I know I am covered with the 2-Year extended warranty.

always good to have insurance. I got a printer with out knowing it didn't work till 34 days after having it. So greatful Best But helped me Exchange it for anther printer taht worked and fit the needs I needed. Totally greatful and its a must. You never know what might happen. Always good to have insurance.

Best price for a printer of the quality I have seen for some time. I love individual color cartridges. Easiest setup I have ever had for an all-in-one printer. It is built as solid as any I have had in the past. Clear instructions if you follow them on paper as well as computer screen. My only complaint would be against UPS. Someone set a delivery date of 1 Sep. It arrive at distribution center two hours from my home late on 27 Aug and sat there Fri, Sat,Sun & Mon. Needless to say I think Best Buy should have words with UPS.

Excellent service,they answer all my questions and they sure know there business

Always have excellent customer service. Weather it's a repair or a replacement

This HP printer made my life so much easier to do my business thank you Best Buy.

Makes it easy knowing if anything goes wrong the geek squad got your back

Haven't had to use it yet but was worth getting for the protection

This 4-year replacement coverage is for my new scanner & just cost a few dollars. Bought the coverage because the scanner function didn't work on my 1-year-old printer/copier/scanner which was just out of warranty. Tech support diagnosed it as a factory malfunction of this device's scanning function, but I'd let it go 1 week too long before getting help. My fault. Won't make that mistake again.