Customer Ratings & Reviews

Previous Home Depot repair services was not good. They expected us to remove the built in microwave and take it to a repair shop. Geek squad service said they would send a technician to us and that is way more reasonable.

I like having Geek Squad install my printers, and get the protection plan service. Several times the Geek folks came well prepared to assist me.

I haven't had to use this, yet, but I feel pretty good about having bought it. Mostly, this kind of "coverage" is for my mental comfort ... "just in case" ... and the price was acceptable.

Haven’t needed to use the geek squad service but it is of great comfort to know I have it in my back pocket just incase

I have learned to always purchase the geek squad extended warranty. I recently returned my wireless printer which was nearly 4-years old. It would no longer work wirelessly. Because of this warranty I was given a comparable model which works much better. Also, luckily, it was on sale; therefore, I was given a giftcard for the difference of my original and the "on-sale" printer! I have also used this warranty on a phone set for our home and a few other items over the last 10-12 years.

If you hesitate to purchase, I would recommend to get it. Having the help of the geek squad is something that I am so happy to have this service. All you do is pay for that yearly service fee and it's well worth it..

I haven't had to use this yet, but I have heard great things and that is why I bought it. I bought it in case I have any problems with the scanner as one person said their scanner left a line down the middle of the photos.

I purchased the product replacement for this product as I had issues with the one for the original mini. I had to replace that one 3 times, and each time I went to the store they were a pleasure to deal with. No questions asked, was just told to go get a new one. And the first time I had to replace it, the price on the plan had decreased and they gave me a Best Buy credit for the difference! Also, each time you replace, it starts over again. This is the best product replacement plan around.

The best store ever, they are fun to walk around, see new items and also get Hands on, Best Buy always amazes me, with the updated technology !

My printer was shipped to the house. I needed to bring it in to Best Buy to get it queued up to my computer. They commented that I made a good choice. I lifted the lid to show them that I even decided to pay the 10-$20 more for the scanning part of it… The glass was shattered!! Thank goodness for the product replacement warranty! They disposed of that one and ordered me a new one!

Vacuum DYSON has good maneuverability, It is light when you hold it in your hand, but it has a really good design and smoothly rotating floorhead which make it easy to pivot around .

They’re the best and what they do they’re highly professional they know what they’re doing. I highly recommend them use them when you have this feature. It saves you a lot of money when you buy stuff from

I have purchased 10+ items from Best Buy over the years and I always purchase the Replacement warranty. I have never had an issue with getting a replacement. The process is painless and smooth. even more fortunate is that I have rarely needed the warranty, however the few times I have used it was a simple exchange. No-fuss, no debate, no hassle at all. I will always recommend this purchase.

No matter the product we always purchase GEEK Squad protection because when something happens, the protection covers the repair or replacement of the product. We have used this on several occasions and it always been worth it, because the repairs alone would have cost more than the cost of the protection plan.

I bought a headset and purchased the protection plan with geek squad when best buy associate told me about the benefits. After a year and so my son start having the trouble with voice quality then I called geek squad replacement, they give me an appointment to replace it .it was simple and easy transactions, would recommend to anyone to purchase replacement plant to protect your purchase!

This was an extended warranty but I've forgotten on what! Maybe it was a printer. Depending how heavily you use a piece of equipment and how fragile they might be, I think the extended warranties Best Buy offers can definitely be a good insurance. I've had to make use of them a couple of times in the past 10 years and the staff have always made the process very easy; minimal hassle.

Whenever I’m Offered the geek squad plan I always go with it. For Christmas I bought my brother a laptop for school (so happy I did now with e learning becoming an actual thing) & a little piece snapped in his charger & it took them less than a week to get it fixed & get it back to us. I’m sure they’re not always that fast with a broken item but the service is a must have for your electronics.

Was having nothing but problems with my laptop (not even that old) and was ready to just drop a bunch of money on a new one. One if the associates asked if would mind if he took a look at my old one and see what he could do. Within an hour he called me up and said he updated a bunch of things and cleaned up & cleared out a bunch of nonsense and it was running a lot better. Absolutely AMAZING SERVICE!!!

With the cost of repair/replacement services today, it provides peace of mind to have a contract with the Geek Squad; you can also ask them questions about your purchase if you beed help setting it up; COVID-19 quarantine has somewhat limited access to their service, since they stopped doing home visits when coronavirus restrictions started. You can still phone them for assistance.

Have not had to use this Geek Squad service on the printer as of now.