Customer Ratings & Reviews

I have had nothing but problems with the total tech support. If you need to use them then you will wait on hold for hours and be transferred from person to person. You will also not be able to understand what the people you speak with are saying as they are not in the United States and have trouble also understanding you.

I had it for a year and for the first 6 months it kept saying the ink was empty then when it was supposed to print out Black it kept coming out blue

I had to return the printer, the paper loader did not work.

Haven't had to use this yet but feel better knowing I have it.

I feel like it doesn't detect everything especially programs

Luckily i have not had to use this service for the printer

Printed a few 4x6 photos. I got good prints. After that the printer had a paper fault and hasn't worked since.

This is the 3rd one we replaces in about 3 months.

It's unbelievable that they don't know what's happening to my Asus Zen book, laptop. It's factory defect (Thunder bolt controller) and they estimated 2 weeks to repair and get back to me. For 2 months, I called them and managers don't send me any reply to status of repair . Whole management is screw ups. If they lost my new laptop I wonder what excuse they use for not notifying me in first 1 or 2 weeks.

I won't use this service until I need it. Glad I got it.

This warranty works best for those that really prints a lot

I question the value add to buying this. Most electronics failure happen within their first year which is under the manufacture warranty. Also, you have to consider what you are buying if it something you area truly going to have that long and if it that valuable.

Thankfully I have never had to use these services.

Best Buy replaces the product if you need it to be replaced.

Expensive to pay for every year but worth it for the first year or if you are buying a lot from Best Buy.

The warranties are a good thing to have for anyone

Had a problem with my laptop about a month after buying it at the Bangor store I tried calling both the store and the geek squad and got no answer. I called several times throughout the day and never got anyone to pick up the phone. In the end I just called the apple store and they were very helpful. I would not recommend spending extra money on the geek squad just buy apple care with apple products.

Bought this insurance plan only because was told by the shop assistant I could exchange or return the product if not happy. Well, unfortunately, I was not and wanted to exchange but the model I need was not in the store, and I could not just make a return and buy what I need later. Now have to come and check the store every now and on to find whether the model I need is there, so annoying and disappointing.

Always safe for me to have this protection on product

You never know when your electronics will go bad..