Customer Ratings & Reviews

Great service from the tec and very efficient, would recommend geek squad

Due to the Pandemic, I had to purchase equipment to support a second location to virtually work from. I have had a lot of experience with all-in-one systems lasting for years. I purchased an all-in-one printer from Best Buy and reluctantly purchased their Geek Squad replacement agreement because it seemed like it would not be used. The all-in-one failed after 5 months and when I returned it to Best Buy, the Geek Squad immediately issued me a pro-rated value towards the purchase of a new printer. Because of this experience, I quickly stepped up and added Geek Squad Replacement to the new system.

I HAVE NEVER EVER, EVER NEVER BEEN DISAPPOINTED BY A SINGLE BEST BY SALESPERSON, MANAGER, OR EMPLOYER OF ANY LEVEL WHEN I HAVE NEEDED TO RETURN A PRODUCT OR PIECE OF EQUIPMENT THAT NEEDED TO BE RETURNED WHILE STILL UNDER MY EXTRA PURCHASE WARRANTY OR MANUFACTORS WARRANTY ... IT ANY PRODUCT THAT I EVER PURCHASED STOPPED PERFORMING BEFORE SAID WARRANTY EXPIRATION DATE ... BEST BUY ACCOMODATED MY NEED TO HAVE THAT PIECE OF EQUIPMENT OR PRODUCRT, WITHOUT HASSLE OF ANY KIND ... BEST BUY TREATS ITS CUSTOMERS THEY WAY THEY OR ONE OF THEIR FAMILY MEMBERS WOULD LIKE TO BE TREATED.

I always get protection even if I don't use it. It comes in handy

When purchasing refurbished Items or easy to break items. This gives you peace of mind. Make sure to keep track of receipt.

Feels great to have a reliable source of service, would recommend using the Squad for all your tech needsm

I purchased the geek squad replacement plan for a printer which has received much use for mainly photo printing. The printer has served me well although there have been some occasions where I've run into some issues. The first was related to an ink system failure which was replaced on the spot. The second was related to the printer no longer producing black ink. While a replacement was not immediately available for the second incident, I received a reimbursement of the purchase price. Both experiences were hassle free. In the future I plan to use the funds towards a compact photo printer such as the Canon Selphy and a portable document scanner.

I buy my electronics from Best Buy because of the good prices and the selection of products. And as important as those things are most important is the replacement protection. I get this on anything I buy because its just the easy button. I something fails (and we all know this happens with PCs and other electronics) I just pop on over to Best Buy and they give me a replacement. The Best buy policy on product replacement is better than any other place you can buy electronics. Have used it several times. Worth the money just get it.

Needed a good printer with quality color and no connections. It was easily found on line and on sale. Made my purchase and agreed to geek squad extended warranty Very pleased with the quick delivery. Thanks BEST BUY

It is terrific that the offer these affordable protection plans.

Always purchase geek squad protection for electronic purposes .

These guys are the best they make my life much easier

Great we returned our printer and got the helo we needed!

I like this printer so way. Great customer service

Their help is fantastic I have ill add it to any device

Purchase after buying printer nuce know i have this protection

Haven't needed it yet so that's good. I hope we won't need it. Insurance only

Listen. Things are not manufactured to last anymore, so Geek Swaud product replacement is a must.

Geek squad is always neccesary in case soemthing goes wrong.

I've always had good results with my GSP. Only seem to use 15-25% of the time, but when I need something repaired or replaced they stand behind them. (per terms) NOTE that calling in for claim can take some time on the phone however, to get claim set up and resolution.