Customer Ratings & Reviews

The geek squad are efficient and always answer all of my questions, I am a 76 old woman and they always have patience with me!

I wish I could afford to continue using this feature, but it just doesn’t fit into my old lady budget

Have not had to use them yet but use them in the past and they were perfect for what we need

I am hoping the price I paid for this coverage was worth it. It only covers the new printer if issues might arise. The best thing is that this coverage is for a specified period of time, and I like that.

I had a great experience with Geek Squad. I dropped my device off that was not fixable and they sent me a brand new device!

Great to have. They fixed my washer the first call then have to give me a new one after my second call. All no extra charge. Without insurance I’d be holding my J forking out hundreds for a new washer

Fortunately we purchased the 4 year product replacement for an HP printer. The printer quit working. Best Buy simply gave us store credit to replace the printer. No hassle at all. Turned out to be a valuable purchase.

Great security and no hassle for repair and replacement if it is beyond repair.

No hasle submitting a claim and quick response and resolution

I purchased a 4-year extended warranty with my HP mop M478f printer. Recently, the spring in the paper tray broke and I took the printer in for service. The rep told me that they didn't repair printers and would replace it with a new one! I got a new HP f283 for nothing. The new printer cost a little less than my new printer and they allowed me to use the credit on a new 4-year warranty for the new printer. Lesson learned: Printers have lots of moving parts and mechanical things that can bend or break with regular use. BUY the extended warranty on these things. It is likely you will use it!

When I had an issue with my printer, unfortunately they couldn’t fix it, but the refund for the Geek Squad protection went smoothly. They also advised me on better printers for my specific needs which I appreciated.

I need a new printer with airprint as my old one (also Canon MF) did not have this function. After research and reading reviews from other buyers online, I bought this one. I was very surprised and pleased with how easy the setup was. Setup was all wireless, although wired option was also available. I was able to print wireless from all of my Apple devices: iPhone, iPad, MacBook Pro, and iMac. Print quality is excellent. I can not comment on long term use. I will review this printer again in 12 months.

Saved me on HP printer with internal broke parts BEST BUY made it good and replaced

Good to know I have protection although I have not needed to use

Awesome service great product great service I would buy again and again

geek squad has served me well in the past and continue to be helpful

Love the peace of mind with Geek Squad on my side.

I like Protection Plans especially for electronics. I joined Total Tech. The squad were easy to make appointments for service. They arrived in the window that was set up. If they were going to be late, they called and let us know their ETA. They are pleasant, they know what they are doing. They never seemed rushed and work on the problem until it is fixed. They are honest and I don't think they would say that an item needs replacing unless it does. The Geek Squad is great!

Haven’t had to use it yet, but nice to know it’s there.

What great about the Geek Squad replacement is the manufacturing typically provides a 1 year warranty BUT the Geek Squad replacement extends the “warranty” with their replacement program. Frankly, that’s the primary reason I purchase from Best Buy.