Customer Ratings & Reviews

I definitely recommend purchasing the extended warranties on higher priced items. Its worth the peace of mind knowing if there is any problem you will get your item either repaired or replaced!

purchased the Geek Squad Protection for my Animal Ball 2 vacuum and drive motor broke in less than a year. Completely replaced the vacuum with a new one, no hassle. Only complaint, had to repurchase protection for the new vacuum-- remainder of protection plan does not roll over. The new plan was more expensive for less time.

Geek squad made returning my vacuum easy. It was no hassle.

Always makes returns/repairs extremely easy with no hassles.

I live by this protection plan!! If you have children, please by the protection plan. The games will break and the manufacturer will not cover it. The games cost too much not to ensure. I’d rather pay a small deductible than the entire price to replace a game or fix a game.

We’ve always added a protection with the products we buy. The returns are easy. We return a broken item, get a gift card & use it to buy a new one.

I have a Dyson ball but we removed carpet and installed tile. This picks up hair better than the ball on the tile. Light weight, easy to grab, vacuum, and put away.

I love buying things from Best Buy, because it gives me the added protection of replacing my items if anything goes wrong with it. I bought this for my brand new Dyson Vacuum, for peace of mind in case anything goes wrong (the vacuum was over $500).

This new bigger sized vacuum is really good. Im hlad I purchased it. The only down side that it is a bit heavier than your standard dyson so in prolonged use, it will wear your arm out. My 69 year old mother has a hard time with it. I would say if you dont have a big houes, maybe less than 2k sqft, stick to the smaller dyson.

Works great on hardwood/laminate, carpet and tile floors. I wouldnt use it on rugs, its sucks up A LOT of the fibers. There might be a separste attachment sold separately for that. Love the laser light too, so helpful.

Great but had to return 2 times already just minor things . Machine seemed confused not knowing where to clean. Power went out wouldn't connect back to wifi. Great purchase but by time you keep paying for geek quad you would have purchased it again. But best buy Has best no hassle returns with protection plan

Great protection, had an issue with my vacuum and Bestbuy replaced it with a newer vacuum at no additional cost, would recommend their coverage services.

Very efficient...great suction...lightweight...very happy

Purchased this plan as part of a new cordless vacuum purchase. I've had these plans in the past and I've ended needing them so I've been fortunate. They're awesome when you have something go wrong with the product. I'm very happy with this product.

Excellent coverage! My sister recommended it. Haven’t used it but looks really easy to set up claim/service. Never had an issue with my previous claims. Confident about this product.

Honestly the best protection I’ve come across couldn’t be easier they either fix it or replace it. I’ve replaced vacuums, iPads, and appliances. When you have the protection your stress free.

I Love my Robotic Vacuum as it does a good job of cleaning my floors with very little effort on my part but emptying the dust bin. I have not used the floor washing system although I did purchase the washing pads.

This service is definitely worth the money! We had the protection plan for another cleaning robot. And all I had to do is bring the non-working machine and it was replaced it with another machine that was equal to or less than what we purchased the 1st machine. We did not have to spend another dime on the new machine.

This unit is very powerful and practical. The versatility of the unit cones in handy when cleaning all over the house, evn the car. Worth the price!!! Only drawback i can say is the lack of storage for accessories.

Always buy the protection plan, great guys that help you out