Customer Ratings & Reviews

I have been using the geek squad protection plan for a very long time now. They never let you down, and it's the reason that I only buy my electronics here.

When i return my electronic to get fix they respond quickly as it say. They look for every detail of the problem which for me it's important.

I always purchase an extended policy on complex mechanical objects or electronics. I have had good experiences with Best Buy policies. They avoid complex rules and keep purchase records with your phone number.

So grateful I bought this! My Tineco Floor One S3 (had for almost 2 years) broke & thanks to geek squad I got a full refund/store credit! Will never buy another item without protection

Wont purchase anything with the protection plan! Definately save my pockets more than once!!!

I have bought this Accidental Protection several times now. It has saved me money 3x now. Every time my vacuum dies, I am able to walk into the store for a replacement. The protection is only good for one use so you have to buy another 3 or 5 year protection plan. Highly recommend!

I've only used Geek Squad Protection Plans 1 time, and it was a flawless, hassle free interaction. Asked me my problem with the device, keyed a few things in and told me my replacement options. I decided to upgrade to the newer device and pay the difference (new product cost - original purchase price). Super easy.

Israel was very professional, friendly and knowledgeable. He mounted the device and then showed me how to work it.

If you are buying a >500 or more Best Buy product, you should buy the geek squad insurance in order to enjoy it with the secureness of having a back-up in the case something goes wrong.

Never used geek squad services. But I have the service plan in my membership.

Works great. I would recommend buying the product.

If you’re going to be buying anything these days it’s best to get to r warranties on them! It has saved us many of times because by the end I’d the warranty whatever we get it’s basically so beat it’s performance isn’t there anymore. So they exchange it!

I love my vacuum cleaner You have not cleaned your floors properly until you've cleaned with a dyson. It was so affordable. I also love the color selection. When it b broke geek squad offered a better one and my money back towards a new better one.

I always pay more to buy these geek squad warranties. I probably make use out of 75% of them so They generally pay off and are so simple to use. You bring device to store, tell them what’s wrong and then they check if there’s a replacement. If there isn’t, you get the full price paid back.

Love the no hassle all my appliances I make sure I purchase this ! I feel like I overspend on the 5 year warranty verses 3 year . If something is wrong with your steam mop the return your money with a bestbuy gift card and you lose the 5 year warranty you would need to repurchase it again . Too bad I didn’t know that before I spent money on the 5year plan.

Worth every penny. Don’t get left with a busted new(ish) item. This put my mind at ease knowing that if something happens than I’ll be covered

Eek squad refunded, my full purchase balance of my vacuum, which had broken and I was able to purchase the same one with ease

Been a couple years and it works like i first got it

Works really good especially with pet hair. The self cleaning function is such a great bonus .

Coming from someone who always passed up protection plans I purchase plans on everything I buy now. Any issues you may have with something Best Buy takes care of you with either full replacement value or repair no questions asked. Thank you Best Buy!!