Customer Ratings & Reviews

was incredibly pleased with my recent Geek Squad experience. My in-store appointment was prompt, and the agent quickly took my failing Roomba for service. Even better, when it was determined that the Roomba couldn't be repaired, they immediately issued me an in-store gift card for the full original purchase price. This excellent customer service turned a frustrating situation into a positive one. I highly recommend Geek Squad for their efficient and helpful service.

Used this service before on a laptop Received a new one receptor anything u buy I regret not getting on everything

Useful for protecting my cleaning robot appliances beyond what the manufacturer warranty covers. I have pets so it is good that it covers accidental damage.

I have not had to use the Geek Squad warrantee as the TV is still under Manufacturers warrantee.

I bought myself the shark mop and mop robot as an early Christmas gift and I absolutely love it! It has simplified my routine!

[Employee of bestbuy] amazing vacuum. got as a gift for parents and they love it. battery is amazing and the suction is great.

I love Geek Squad service! I used to balk at spending extra for extended coverage of purchases, but I’m a firm believer now. In the last 5 years or so, I’ve had a computer and an expensive lens replaced because for free at Best Buy, and with no heartache or arguments. I’ve had one camera repaired, as well. One nice feature of buying Geek Squad protection for cameras is that you get a free camera cleaning once a year for the length of the protection plan. That’s important for digital cameras, which can get annoying dust specks on the sensor over time. I could learn how to clean the sensor myself, but I’d rather have it done professionally rather than take a chance on damaging the sensor. A professional camera cleaning runs $75 or more, so the free cleanings that come with the Geek Squad plan have real value! Online camera or tech sellers offer protection plans that are no doubt good, but with the Geek Squad plans, I don’t have to deal with mailing gear myself. I just make an appointment, walk into the store, explain the problem, and leave everything with the Geek Squad staff! Couldn’t be easier!

Geek squad is great they may take a little time to get something replaced and it can also be frustrating at times but in the end it’s worth it

Its a need in the house . Best vacuum ive ever had in my life .

Bust overall protection program to have very easy, simple straight to the point

What I like is that it seems to do well with picking up a lot of dirt in my carpet. It also does a good job with extracting to water from the carpet. This cleaner does well with keeping the clean water warm. It very easy to use. What I don’t like is that the dirty water reservoir is small which means there are constant trips to empty the dirty water. It also seems to force you to empty the dirty water tank when the tank does not seem to be that full. Other than that all seems to be doing well so far.

i purchase my vacuum hoping that it was. a little more suction considering it was a little more expensive that your average. it’s a good vacuum but not great so i would give it an average rating .

I haven't had a chance to get the service but the staff have been really good and helpful

Good vaccum. The suction is strong and also it is not too heavy.

Protection was easy ro use and i replaced my vacuum the same day no questions asked.

Have not had to use yet, but the 3 year protection lets me feel better about buying a really expensive mop.

They are there to help you recommend if you would like to buy warranty along with your purchase, (under no obligation), knowing that you are guaranteed, they will fix your product or they will trade in for a new product if they cannot fix the one you took in,take the hassle out of buying a whole new unit full price if you include the extending warranty

I typically get the Geek Squad coverage when I shell out a ton of cash for high-end products. Just because you pay more money for a product, doesn't mean it is going to be free from defects. I'm just expecting better performance, bells & whistles, and hope for better build quality. In some cases, like with my cell phone, what can I say, but I'm careless and I break them often. It's good to know that I have coverage in any of those cases. For me, with how fast technology changes, if a product lasts for the life of my additional coverage, then I'm happy. Once the product goes out or is obsolete, I get a new one. As for service under Geek Squad protection, it's pretty much hassle free. In terms of the cost for the additional coverage, it's very reasonable. Pro tip, if you price match with Amazon, I also include the cost for extended protection with Amazon versus BestBuy when getting my price match. BestBuy can't change the cost of the additional protection, but they can lower the price to accommodate the difference. In some cases, I get BestBuy to give me a better overall price. Show me your the best BestBuy.

Great customer service! We have yet to use the service given that we just got our Dyson. But if needed I’m positive we will be well taken care of.

I have not had to use this specific one, but I have for others in the past. Best Buy warranties are the best over anyone else