Customer Ratings & Reviews

Great purchase!!, good customer service, the person who help me was very helpul

You need this incase you're products not working properly.

Agents are very helpful and help answer all questions.

Decent price for protection, I know that I will not have to pay out of pocket for a vac for 3 years. things break quicker than ever now

Love my shark upright vacuum it has great suction on my carpet

Very great and useful to get protection on your items just in case they break or mess up

Got the warranty to cover a Tineco stick vacuum. That vac had a design flaw and I had to bring it in twice for replacement. No questions asked - quick and easy, BB just replaced the vac! The warranty is a no-brainer purchase add-on for items like this, IMHO.

So far the product is great and easy to use. I haven’t had to use the protection plan yet.

I have always purchased the insurallnce for Item's that I have. May have not used or needed but my purchased I cared for with om the time frames Better safe than sorry when some small or larger stop my purchase.

I had a Dyson vacuum and a Crosswave go out on me within a couple of weeks of each other, and the items being 2 and 3 years into their protection period. These weren't the first times that I've been happy for Geek Squad protection. Both were exchanged with little question and little time at the store. Do yourself a favor and get the protection! You bring your (protected

Best Buy buys everything they say when it comes to their warranties please don’t hesitate to get

Have had to use in the past, great support. Worth the money.

Super helpful when trying to return or replace items that no longer work.

They help me with the return process and were very helpful.

Honestly, I cant recommend this vaccuum enough. It does the job, has great battery life, nice attachments, and is very lightweight and user friendly. My only gripe is the steep price, but you get what you pay for. I had the model below this for over 6 years and it still worked like a charm when I gave it to a family member.

Great awesome service from Geek Squad always available.

Bought the extra protection for the Dyson great buy!!!

I had an issue with my Dyson V11, reached out to BB, and had an apt. with Geek squad within 24 hours of contact. The vacuum was irreparable, and had a replacement within 5 days! Superior service!

Geek Squad Protection is a no-brainer… I go out of my way shop at Best Buy and sometimes pay a couple dollars more to be able to have access to the GSP service/plans. A little bit of patience and trust in Best Buy, and you will save yourself a lot of headache, and in the end, money! They care about supporting their customers and the products they protect through Geek Squad. They were able to address the issues I was having with my vacuum and when they couldn’t repair the pieces that wore down, they honored their commitment to their GSP, and replaced my Vacuum. Thank you, Best Buy/ Geek Squad. I will always get GSP and you should too!

Always great to have this service with new devices.