Customer Ratings & Reviews

Best buy in Grove City Ohio gave me excellent customer service. The geek squad tech took care of me quickly and efficiently. Best customer service in store I've had in a very long time. 100% satisfaction. Will return and recommend.

My items were insured for 5 years, but broke down within three years. Replacements of took only a few minutes at the store at no cost thanks to my GSP.

The give good servise with the equipment i will recommend them again

Protection is great to have for your products it comes in handy when needed

We bought the Geek Squad protection plan for an expensive shark vacuum. The vacuum broke immediately and BB quickly and no questions asked refunded the purchase. Worth the investment for such an expensive appliance.

I have never enjoyed buying any insurance but have always had the Geek Squad coverage and because of my lack of technology knowledge feel more comfortable with the Geek Squad. Had a bad experience at my last visit but will overlook that experience. They are not quick at getting anything done that may take only hours but they require at least a day. That is the system I guess.... leave it and wait for their text before you try to pick it up.

I have not had to use this one but I purchased for my previous vacuum which was not available for replacement when it no longer held a charge. I was able to get a newer model for the price difference plus the purchase of this new warranty. The warranty paid for itself. I knew from my research that this was a common problem with rechargeable vacs so I knew I would need to use this warranty.

This is the best vaccine I’ve ever had. The suction is unbeatable!

We were skeptical about making this purchase and relying on a battery to power a vacuum. We gave it a try and this vacuum is amazing. It is versatile with tons of attachments. So convenient and easy to use. Everyone should have one.

Excellent option, I will Advise to purchase Geek Squad Protection for every item you buy at BB

[Employee of bestbuy] This came in great handy, because when the vacuum I bought broke down, it allowed me to get another vacuum without paying too much of a cost for it, so I always recommend to get the Geek swap protection for vacuum cleaners

We have a tri-level home with an open floor plan. Having 4 kids and pets, I was constantly struggling to keep up with the crumbs, spills and dirt tracked in. Heaven has been a lifesaver. No more plugging and unplugging from room to room and winding up the cord to go upstairs and down. I just grab and go. They even use it in the car. It works great. We did have a good clogged up and it started making a very loud noise but it was pretty easy to remedy. Overall on. Very satisfied

I specifically go to BEST BUY when making big purchases because of GEEK SQUAD. The Geek Squad protection/service is the best out there. Do not get me started on Target's protection/service. With Geek Squad I have peace of mind! They don't just want to take your money!

For items that are super expensive, I always get the Geek Squad protection. If they can not fix a broken item, they promptly refund the purchase price so you can replace it. They are not the quickest, but they are reliable.

Haven't had the need yet to use the protection plan but like the fact they have a 3 year protection plan for a good price

Glad we had it as after 1yr our Roomba died. I have purchased the added perform Best Buy’s in the past and they have been great. Would recommend.

I purchased 5-Year Accidental Geek Squad Protection with my new Shark Vacuum, excellent thing to purchase in my opinion; when you have children in your home @ anytime, or even child-adults..lol I know sounds very weird.. right? But hey, we all have a little bit of a child in us at times. Everyone has gotta admit to it. & when accidents in life do occur; that's when this coverage will/ would be their definitely to back you up & protect your purchases that you made.

This works perfectly but there was an issue with it. It was already defected and a brand new one that I just got. It has four different attachments and it was hard to connect together like it would get stuck. If I wanted to change attachments I have to force it out.

We owned the provious generation without the laser. Ours broke, and we got this one. It is night and day difference. Laser highlights all the dirt, dust, and dog hair so you dont miss a thing. The sucktion power has definitely increased as well. Highly recommend!

I know most people think insurance is a scam and money down the drain. But if you answer yes to any of the following, buy and save yourself the frustration and regret! 1) Do you have kids or will they be using/near the product? 2) do you have a spouse that using products like they're in an infomercial everyday? 3) Do you want to keep all your hair? In short, its a no hassle product replacement option.