Customer Ratings & Reviews

I bought a Sharks vacuum is working good and easy to installed and use.

purchased geek squad protection for dyson vacuum-- the drive train motor broke and Best Buy replaced with a new model with no issues. Only complaint: once you get the replacement the new product is no longer covered and you need to purchase another plan (the cost went up and was for less duration)

Great but had to return 2 times already just minor things . Machine seemed confused not knowing where to clean. Power went out wouldn't connect back to wifi. Great purchase but by time you keep paying for geek quad you would have purchased it again. But best buy Has best no hassle returns with protection plan

Great floor steamer works well on my wood floors Highly recommend

They are always helpful, they will help you with all your questions

Honestly the best protection I’ve come across couldn’t be easier they either fix it or replace it. I’ve replaced vacuums, iPads, and appliances. When you have the protection your stress free.

Very good item I really like it I’m gonna tell my friend to buy one

Used the plan 3 years in. BB ended up given me a credit as the unit did not live up to how it worked 3 years in.

They covered my robot vacuum. It was a must, so get it.

I have a Dyson ball but we removed carpet and installed tile. This picks up hair better than the ball on the tile. Light weight, easy to grab, vacuum, and put away.

Excellent coverage! My sister recommended it. Haven’t used it but looks really easy to set up claim/service. Never had an issue with my previous claims. Confident about this product.

Purchase this every time great coverage has more than paid for itself

[Employee of bestbuy] Love it since it doesn't get stuck in places and it knows exactly where to clean. Lidar will get confused if you have a floor mirror

It works amazing for us and our full-size family house

5-Year Accidental Geek Squad Protection was a good low cost deal to cover almost anything that can happen to my hand held vacuum. I had it on one brand and after a year pretty much no questions asked they gave me my money back and I used it toward another hand held vacuum.

Haven't had to use this yet except brought our vacuum in once and they just told us to clean it better to keep the pieces from getting stuck. We buy protection for most items and have had to use it several times for replacement and its an easy process.

We have used the Geek Squad several times and are very happy with the results. I have purchased many things for new house including kitchen appliances, TV's and iRobot cleaning systems. The Squad has always been there to assist me as I always add their coverage

Feels great to have a safe plan if something goes wrong with my machine

So grateful I bought this! My Tineco Floor One S3 (had for almost 2 years) broke & thanks to geek squad I got a full refund/store credit! Will never buy another item without protection

Best warranty you can buy for anything you buy at best buy.