Customer Ratings & Reviews

not the best when comes to support very rude and not nice

Some Geek Squad personnel are very good in helping remotely; however, some are not helpful.

This two year protection plan was purchased simply for my own peace on mind.

I really don't see the need to buy Geek Squad accidental replacement plan for every electronic you buy. That money adds up. I have electronics that went pass the plan without any issues so I don't really see the need to buy a plan for every electronic. Why not offer plans that will cover all of your customer's electronics.

can't really say about the service yet but good to have extra protection just incase.

I did not need to use this for my logitech mouse for which I bought the replacement service. I now need to replace the mouse after 3 years of use, but am outside of the two year window.

Ehh kinda okay for gaming, did mess up after 1 year

Flexibility on protecting your purchase gives additional security

U return something u lose ur money every if it one day over 15 days return period

worst replacement plan ever, after a year my son went to replace the mouse cause it was not working and was not even accidental it was malfunction and the guy there said that this plan is not even with the store or the geek squad like it said on the description, it was with the company (razer) and they just give him a credit for less than half of the regular price of the mouse cause it was on sale and i have to put the difference for a new one, so basically i waist my money on that insurance it is highly recommended not to get any of this extended warranties for the geek squad cause is a waist of money...

Do not buy this type of plan for radio equipment. It won’t be covered. It won’t be covered. It will be sent to be repaired. Might as well save you the money and keep manufacturer’s warranty.

Love to buy stuff at Best Buy also the warranty on stuff I buy

Great headset quality wise, but the battery for me is a letdown. I would charge it overnight, to die within an hour after starting to use them.

The warranties are just a good to have for the unexpected

Can’t give a true rating of any kind because we returned the item this was for.

Squad member looked at my portable hard drive said he saw no files on it, recommenced I send to Western Digital maybe they can save the files. NO use at all.

havent had a need to use this yet so im not sure what it'll be like.

The warranty is good have all my products that I buy from Best Buy under it

Good mouse and key board. Still working. My son love it

Protection plan was purchased and havent had to use it yet