Customer Ratings & Reviews

Best service no questions asked just replaced and pay the fee and your good to go i love it

Hopefully I don’t break anything to use them! I was able to get help quickly and out of the store in a timely manner.

Great keyboard at a really great price. Recommend Best buy for any computer needs.

Warranty’s are great to have, usually claims are very easy to make.

geek squad is always there to protect my investment

Geek squad has always provided me the best service, I’m glad that their service exists.

My mouse died 7 months after purchase and I'd have had to deal with the manufacturer w/o the replacement warranty. I walked out with a new mouse. They didn't have the matching replacement so they gave me a full refund and I bought one on sale for less.

I never really had to use it but every time I go into Best Buy and speak with anyone in the geek squad always super friendly, super helpful very knowledgeable and great customer service

I haven't had to use it yet because product is brand new but I've used them in previous situations and they are quick to take care of the problem

Need to have this especially if it’s for a teenager.

Always helps to have a back up protection. Definitely gives you a peace of mind, for if your items has an issue. I think of all the things I should have gotten a warranty for, but didn’t wanna pay a few bucks more for. Then ended up having to get a new one and pay the full price again. Always get a protection plan.

I have felt very protected with this service! I had to take in my laptop a few times but felt like, because of their policy on device replacements, I didn't quite feel I got the service I needed until my third time. However, they always followed through on what they said they would do! So I am very happy with this protection.

Was told that I could snap my keyboard in half *on accident* and no questions asked have it replaced. Haven’t had any issues returning damaged products at all and always been taken care of.

Haven’t needed to use it yet for this headset. But in the past when purchasing a $200 headset this service has been a godsend, in replacing the headset with an exact one right off the shelf for no additional cost! So worth it!

also its always smart to keep insurance because my keyboard has been through a lot and is still hanging on so I can get these books out to my readers. If I need to replace in the future will definitely rebuy the same model and if that's not in stock I will definitely buy the same brand.

Can never buy anything without that geek squad protection plan!

I’ll always invest in getting insurance, you never know what might happen!

Just needed a cheap keyboard for our server PC. This definitely held up!

Helped me out when I did not have an appointment. They did not have the same laptop that broke on me, but they replaced it with a better one and just paid the difference.

This keyboard is a great size. Love the light effect and charging glasses for a long time.