Customer Ratings & Reviews

The agent explained how to install the memory and it worked as expected. The agent was polite and knowledgeable.

Having used their warranty program before, I can gladly say that it was super simple to replace my broken product.

Never had an issue with using the warranties so I usually end up getting it

Love this replacement plan for monitors, headsets and keyboards, however, i bought it for all 5 computers that I purchased from Best Buy and when I had continuous problems with one of them , they made it impossible to exchange. Thanks god I had geek squad tech support because they worked in that computer multiple times w no extra charge . It seems that the replacement plan is just a waste of money on computers, so unfair because I spent a lot on the insurance and was unable to use it. Get geek squad tech support if possible, much better use of it.

The agents gave me my warranty for my headset and swapped it for a new one quickly.

Amust have if you are a gamer. A replacement for your equipment that is faulty up to 2 years after purchase. No hassles

also its always smart to keep insurance because my keyboard has been through a lot and is still hanging on so I can get these books out to my readers. If I need to replace in the future will definitely rebuy the same model and if that's not in stock I will definitely buy the same brand.

Definitely necessary if you play COD constantly and go through keyboards a lot lol

I am very happy with my purchase! exceeded my expectations :)

As of right now I have had a great experience with their protection plan. Only down fall sometimes is the wait in line but other than that it's great. Get it for every electronic I buy, the one time I didn't I broke my screen and no geek squad to help me so if you can afford it buy it. Don't be stingy. You never know.

When you have children getting extra protection is the best way to go.

Dave hooked me up with no problem ever thinking I needed best buy had it for me

I always get gsp r if offered. if I don’t like it within that period I just bring it back

I always get gsp r if offered. if I don’t like it within that period I just bring it back

The protection from geek squad is the best thing in the world. If it doesn't work anymore- you take it right in and boom, you get new- no questions asked.

Always worth spending a little extra to have the protection when and if you need it. We have had positive experiences in the rare occasions we have had to use the protection on items but the service is always good and having this makes it so easy and no stress if something goes wrong.

i don't buy anything without paying for this service. it's well worth every penny, and gives me peace of mind.

Easy to talk and get the job done. They also tell ypu what ro do next once your item is fix.

I buy the warranty everytime. They haven't failed me yet and hopefully I never have issues. I love best buys warranty options! Hassle free. Easy to replace.

GEEK SQUAD is always fast and efficient! Best Buy is mt fav dpot to save money!