Customer Ratings & Reviews

I have never been disappointing by purchasing Geek Squads accidental service replacement services. They replace, no questions asked, for exactly the same item. I generally repurchase the program for the new item and it continues for another 2 years.

Geek Squad helped out with exactly what was wrong with my laptop. Great timing

Definitely wanna keep your purchase safe . Highly recommend.

Geek squad is amazing and the $100 annual fee is 100% worth it

Always protect your investments! Geek Squad is a must on all of my tech purchases!

geek squad fixed my tv in under 30 minutes. everyone there is great!

Good service, the only downside is that I have to drive an hour just to return something if it doesn’t work. Wish I could return it through shipping to save me the trouble.

Just hope that they will be able to help when I need it

Always worth buying the geek squad protection! Great!

Works great got it in 2 days no issues thanks a bunch so needed more storage

I have slogan I came up with. Well... I remixed that old one "Don't leave home without it". That's my slogan for the GeekSquad Protection Plan. "Don't leave BestBuy without it". Because I don't. Literally, cannot overstate this enough to anyone who will listen. Yes, the manufacturer's warranty is nice and everything. But generally speaking, they cover little to nothing. Also, good luck with the hassle of communicating and shipping the item with any kind of efficiency. By the time you finally get back your "warrantied" item, you've already found a replacement or bought newer tech. Now, if you are anything like me and you want customer service. Go with the Geek Squad Protection Plan. Please take 3 to 5 minutes and hear me out in this review. You walk in with your item. Some stores slap a sticker on the item as you walk in... Some just politely point you in the direction of their customer service section of the store. You wait in line for at the most 10 to 15 minutes as they push through there customers with the utmost care and efficiency. Seriously, I am a customer service stickler and they consistently hit the mark for me or impress in that department time and time again. You then proceed to bring your item to a generally very polite... very knowledgeable... BestBuy representative. They politely ask for some basic information and what went wrong with your item... Ratatattat on the keyboard... Thank you, sir or ma'am go ahead and find a replacement OR and this is the best part. OR they give you the option to choose another brand of your liking. Do you know how many times I've bought an electronic for it to just malfunction after less than 2 months or even worse 7 months and that manufacturer's warranty only covers... You guessed it ... 6 months. I swear, these manufacturers time the longevity of their product to die precisely after the warranty is over. I wouldn't advise buying the protection plan on every single product as there are some products with a decent manufacturers warranty. But, take a second and think about buying this far better protection plan that covers EVERYTHING. Not only does it cover your product, but will replace it immediately when you return it... No questions asked. All in all, to be completely honest, the GeekSquad Protection Plan on top of the outstanding customer service is why I continue to purchase my electronic products through BestBuy and will continue to do so. I applaud both companies and thank any representative that I come across while shopping there. Thanks again and keep up the good work... You've got a lifetime customer in me.

Geek squad is amazing they fixed my switch with no issues

This protection contract has always been honored at Best Buy for me. No questions asked.

Haven’t used but glad I have it. Gives me peace of mind!

Always get geek squad! The crew here is amazing and they are so helpful. I love this service.

Perfect for my 10yo. he loves it. Plug and play easy to use

Very nice items.am soooooooo love it.thank you best buy.

I had this on my laptop, and even with the struggles geek squad helped look up my item and found it and after attempting to fix it, instead of saying they can't help, they gave me a FULL REFUND in store credit. So nice

Best thing money can buy! I would never leave without purchasing this protection!

So nice to have a price of mind knowing accidents are covered and the return policy is super accommodating. I use them every time!