Customer Ratings & Reviews

Never had an issue that required their help but they were able to answer any questions I had

U walk in and they replace it without taking the old one. Limited questions. Keep a copy of ur receipt to make the process easier.

They’re quick to fix my problem or replace the product. Overall I’m very satisfied with my purchase and plan to use Best Buy for all my electronics.

Don’t even remember buying this, but if they do free replacement, worth a review

Fast and easy service. Scanned my receipt and helped me look for a exchange quick and easy. Was in and out of the store in less than 5 minutes

Jut works. May not work for heavy duty gaming, but survives pinball fine and is great for everyday word processing and program development. I'm assuming I won't actually have to deal with the GS since the local precinct doesn't like working with me.

A must have for any item. Customer service at my store is great.

I buy the protection/replacement programs for everything I buy. Well worth the investment. Better than having to pay for a whole new one if it breaks and the prices for the protection are very reasonable!

Super friendly service! Very helpful and quick to answer any questions.

I have a 2 year warranty so I'm hoping this would be beneficial for me in the long run

Great service! Went with a broken tv remote asked for a warranty exchange got sent the wrong one and has to go back to the store. when I went back and mentioned that the wrong remote was sent they replaced it themselves with one they had in store!

It’s really good for you guys but if I don’t want you guys too much to sleep in like that would you be yuyu

I love the Geed Squad . Everytime I call I receive excellent customer service and they are knowledgeable and helpful. It is worth every penny. A great Value. They installed and mounted all my tv's .

Great deal on if anything were to happen or come up with my sons gift he now has access to Best Buy's finest!

Not many problems with this one as I did reach out to the Geek Squad for an answer I needed to be concrete with.

Honestly worth the money. Purchased an $80 gaming mouse almost a year ago and the mouse wheel started malfunctioning pretty badly. Took the mouse in and was able to swap it with a brand new one for only $14.99. Definitely worth it.

Having Geek Squad Protection gives me the peace of mind knowing that they'll take care of repairs if something goes wrong and my manufacturer warranty doesn't cover it or after my warranty ends.

Works good! Has lasted me this whole time, I have no complaints and would get again!

Very smooth and clean I would recommend and good price

I'm hard on keyboards -- type a lot, every day for my job. Love the keyboard and mouse - and love the 2 year replacement I got with it. I usually wear them out before the two years is up, so makes it easier to replace with an expensive keyboard.