Customer Ratings & Reviews

Totally worth it. Accidents happen, and this plan gives you that cushion if something goes sideways. Geek Squad makes the replacement process smooth and fast. It’s especially great for pricey tech or gear that gets heavy use. You hope you won’t need it, but when you do—it’s a lifesaver.

Good quality and it sounds nice. Several friends have this and all have good things to say.

You have to get accidental protection for all your electronics

If you ever had thoughts about getting the 2 year replacement plan on all product $75-$99, and decided not to, let me ask you this, Do you still have that product? Has it been less than 2 yrs? Are you noticing any performance loss, or weird bugs? If so did you get the 2 yr replacement plan? If you said, No, I’m sorry if you like that product you bought, and needing to get another one you will have to pay full price again. If you were smart and purchased the 2 yr replacement, no matter the situation with your high dollar product, you can take it back before the 2 yr replacement date expires and receive a replacement for no cost to you, or for a small onetime payment as your replacing your product for free, get another 2 yr replacement plan and continue the great service Beat Buy offers to all there customers, it’s a Win, Win.

Best geeks in the world to get it in the morning and figured out how to get it in the box

Pretty legit service plan, no hassel, no stress, gives very easy peace of mind.

It's just really nice having this and knowing that if anything happens including stick drift that it'll be taken care of.

Always comes through for me. Every product that Ive had issues with they would help with and I would be happy with results.

Great service that made all purchases I made with them feel extra safe and insured.

Its always a good idea to cover your Xbox controllers

The insurance policy through Best Buy is the best policy out of all the major retailers. It’s essentially a no questions asked replacement of any defective device. I purchased an Xbox elite controller, after a while of heavy usage the controller had started to develop stick drift. I brought the controller and insurance information and was essentially told to get the replacement off the shelf. I ended up purchasing the policy on the replacement controller in case it also gets stick drift. I am very pleased with the policy and highly recommend people purchasing it with their electronics

Have bought several electronics and with its warranty backing the product up. Any issues arised in the past the geek squad always knowledgeable and ready to help. Highly recommend this remote

I would never buy an Elite controller without picking up the 2 year Geek Squad Replacement plan, I haven't a controller yet that hasn't started to show major wear n tear or worse yet a complete failure of mechanical operations in the Bumpers moreso over the triggers but mainly the RB (Right Bumper) and its the most frustrating thing in the world when your trying to fire a rocket and the button your pressing doesn't respond accordingly, even after 3 attempts so I pack all the controller parts up an take it back to BestBuy and they take care of me, no issues.

Great keyboard and mouse combo. Would recommend to anyone.

Good warranty for the money, will buy again. For headset.

invest to not regret later that you did not buy this just to try to save a dollar or two. It's a really good thing one day the unfortunate happens and you will regret it.

It is a very good product worked with them before easy return and new product

Have always had a great time with them helping me and get customer service with geek squad

Always helpful to have... makes one that is anxious a little calm.

Always a good choice to buy protection, especially for electronics. You never know when it you are going to need.