Customer Ratings & Reviews

After my last device broke and I had to get a replacement, Geek Squad made sure I knew I could get a warranty on the replacement just in case!

Agents are helpful when it comes to troubleshooting device. Have been purchasing geek squad for a few years now. Well worth the money.

This was the replacement of a headset that was damaged. I always recommend getting the warranty for small items. I was able to bring back the broken item, get it exchanged and was on my way within 5 minutes. I’m not sure why anyone wouldn’t want this service. The pros at Geek Squad are always quick and professional, and make the exchange process hassle free.

I am so glad of have a habit of buying the protection plan on all of my electronics. My son was using the VR headset for the first time and lunched forward, crashing into my desk. He was fine, but the desk and the headset, no so much. Best Buy replaced the VR headset without question. Now if i only had a service plan on my desk from the furniture store.

My son love these controllers and has several of them. Just brought him this one as one of his stockings stuff for Christmas. One advice that I have is! if you have anyone that is a hard gamer like my son put the warranty to protect for stick drift.

Has been absolutely necessary with my series 2 elite controller that I’ve now swapped out 3 different times due to faulty receivers that eventually go bad one place or another. The gamepads have been switched out with very little questions asked beyond the initial issue being detailed. I will continue to buy the insurance with all my electronics purchased through BB

Great feeling to have knowing if so thing goes wrong I can go to the store an get a replacement

amazing service it’s been 3 years and it still works perfectly, they also helped me fix an issue with my cars ac controls during the stereo installation and they didn’t need to

Works as advertised, bring the broken item into a Best Buy and they will replace it or give you a gift card of the same value so you can buy another of whatever you need. Say they stopped making the model and upgraded, you can get the upgrade!

This was outstanding in case something happened to my product which it did. Was quick and easy to get a new replacement and had excellent customer service will definitely be buying more later on!

This is SO WORTH IT on high-touch items like controllers and earbuds/headphones, especially if kids will be using them. Accidents happen, products wear out, and Best Buy are great about honoring these Replacement Plans. Sure, it might make that video game controller more expensive than you planned for, but you'll be thanking yourself a year from now when one of the littles gets excited and drops the thing on the hard floor and it breaks.

Greta value. Will be purchasing my iPhone from Best Buy from now on and canceling my phone insurance through ATT!!

Good product I have used it several times in the past. Normally wouldn’t go with it if it were all state but they have a pretty good ROI

Protection plans are must and a garuntee your product is always safe. Life throws mishaps your way so insure your hard earned money is safe. Always buy best buy protection!

Very easy process to get help i will always put geek squad on my purchases and very resonable prices

Love geek squad their services is amazing and their so easy to speak with and understand your needs with fast turn around dates and times

Always a great way to keep your electric covered in case of a faulty product

Was able to cover my ps5 controller when it had stick drift.

Can go wrong with a warranty has came in handy several times

Best tech guys always so good and full of new information love the warranties in all my products they are always reliable Bring my ps5 dual sense controller got it change right away great service all the time