Customer Ratings & Reviews

Agents were horrible. When I bought my microwave, it was advertised as if anything went wrong, we bring item back to store for in store credit.... 18 months after purchase our microwave went out on us. It took 2 weeks to hear back from repair center. They said they fixed it. Mailed it back to store. We got to store and they told us nothing was wrong w/ it. Mind you, a bag of popcorn would be in there for 10 minutes and no kernels would pop. You put in a cup of water to heat for tea or reheat food, lukewarm at best. We refused pick up and told them to put water in there for 4 minutes. Water still cold. We told them they needed to send it back to get fixed and this whole ordeal was ridiculous considering the fact the warranty was advertised as in store credit right away. Microwave was sent back, had to wait another 2 weeks and by that point it was a month with no microwave. Worker told us to buy a microwave and just return it when ours is fixed . OMG? Waste of more time and money. So then I get an email and they tell me it can't be fixed and it's junk(like I stated in the very beginning of this ordeal). So no, I do not recommend geek squad. We will no longer buy any appliance or electronics from best buy again. We have spent thousands here and the customer service we got at our local store was horrendous and just for that we will try to stay as far away from best buy as possible.

With any electronics purchase this warranty is always a good idea

Very easy to use when your item fails! No issues yet!

EXCELLENT PRODUCT. My daughter was extremely excited

Just a added layer of protection to keep my purchase safe from the kids

It’s honestly really hard to go wrong with the replacement warranty

Great product! and easy to use. My son loves them.

Geek Squad Plans are worth the money. Have always had good Service

This was an awesome buy came with sound bar. The mounting was easy

always a good idea to have protection for your devices

It is safer to have this in case anything happens!!

Geek squad protection plan is a must for all your electronic items.

Great way to protect expensive product when having little ones!

Appliances always come in handy. No buts about it this is awsome

For the Xbox series x controller no questions asked return policy

Excellent. I always recommend purchasing the Greek squad insurance.

Excellent. I always recommend purchasing the Greek squad insurance.

Yep gotta have warranties on electronics because you never know!

Apple care with my new apple macbook air is a must have.

A must buy for anything that’s over 100 dollars and that’s brand new