Customer Ratings & Reviews

Always very helpful and if you know stuff breaks so it's great to have in case needed.

Service was quick and efficient. Everything went great.

Well worth the extra money, cause if it breaks you won’t have to purchase a whole new one.

Amazing! Great help overall, satisfied everytime I go

One of the best products I've ever gotten and used and i happy to say that this is one of my favorites

When things go bad unexpectedly and then you remember you bought the 2 year product replacement... I've never had an issue with BB when it comes to product replacement.

ALWAYS GET THE WARRANTY FOR ELECTRONICS. Even small electronics.

If you're buying something over $50, I would probably go for it if possible. Especially if you have kids or if you tend to be rough with your electronics, you can't pass it up.

The geek squad are world renowned and have provided great help all the time.

Very quick to answer the questions and fix the product very polite and understanding to your needs

They are very helpful to our questions and concerns. They don’t rush you off. They seem to understand our concerns and fully explain for understanding.

Geek squad is the best they replaced my broken controller with no hassle whatsoever

if you are in the fence about a warranty. on products like a gaming control you know if you game its going to eventually break. no brainer

My nephew loves these, he does a ton of gaming, and they work perfectly. Sound is clear, loud they do exactly what they should.

I have purchased the 2-Year accidental Geek Squad Replacement protection on multiple Headphones, controllers, and electronic devices throughout the years. Let me just say that Best Buy stands behind this plan, and I have never had any issues with a replacement of the product within that 2 year period. And - for me - the option to add another 2 years on when you replace your product (because I've had many Turtle Beach headsets break down over the past 5 years) is a perfect option, which allows me to continue to use that same device for it's lifetime until the next upgrade comes along.

Love Geek Squad Protection! Always have and always will. This is really the main service that keeps me buying my higher end electronics at Best Buy!

The agents were wonderful. Completely respectful of my home. I accually left them inside the house so i could finish working on my brothers truck. They come got me when they were done and explained everything to me to the tee. I think the house was clean then it was when they got there. Thanks guys,thanks best buy

Great and fast service. Fullfilled protection warranty. No issues.

Works just right.. geek squad always comes through.

I’ve had the pulse earbud for almost a year now. The sound quality is great thanks to the recent updates on the PS5 where you can adjust the settings on the Pulse Explore. Good for gaming and for those who does not like the headphones where it gets hot in the ear and heavy on the head after hours and hours of game time. It’s almost perfect except for the connection issue where it randomly disconnects fromt he console.