Customer Ratings & Reviews

Easily exchanged defective controller. I will always purchase protection with this type of product

Amazing Customer Service. They helped me return my broken Xbox controller and get new one since I purchased a two year accidental warranty.

I love geek squad no matter what the issue is consider it resolved when it comes to them

great controller - love the color and grip - Xbox one wireless controller

I normally don’t buy protection but decided to with my security cameras and good thing I did. No hassle to replace cameras that just stop working properly in under 2 years.

covers stick drift and havent used yet but good safety net

Showed Me The Best Controller To Purchase For The Value

Excellent service, my son's PlayStation controller was damaged, I took it to be repaired and they sent me a new one to my house in 5 days.

Best replacement plan out of any store! They make it so easy. In and out in a jiff. No questions asked.

If you're buying Joycons, like I did in this instance, they promise to replace it if they begin to drift. My first pair of Joycons started to drift a little under 2 years in to owning them, so if that happens to my new ones, then this should, in theory, replace them. Who knows if the guy was lying to me or not if this situation does end up happening to me but I will take his word on this.

Great service. Like most protection plans you have to go through different loops to get your issue resolved. I never purchase any protection plans but decided to give geek squad a go and wow! Definitely worth it!! Highly recommend this service.

Haven't used it yet but i know it will be very useful when i do!

Amazing service great help fast easy and useful! Answered all my questions and the manager was great!

Glad you guys are there when I need you. Way to go Geek Squad!

Hopefully wont need the protection but its worth having it. My son like eats electronics

Added 2-Year replacement to my Xbox Elite Series 2 Controller. I've had the 2-Year replacement before and I just walked into the store and they instantly replaced the controller for me. Great to have just incase something happens to the controller.

Great product, recommend getting this protection plan

Salvarez helped me out a bunch with finding the right controller and the right plan for paying. Super friendly and inviting. Got along well with his coworkers and wasnt afraid to as for help when something came up. Overall a great experience

It is worth it if you know the item you purchased will break down within 2 years such as a controller. Can't beat the replacement value this offers

I use this insurance on many items to cover the cost of replacement if they break. Best thing in the world for console controllers if you are sensitive to stick drift.