Customer Ratings & Reviews

Worth every penny. It is expensive but you will absolutely notice the difference.

The agents made it simple to return and exchange my product!

Excellent! Great buy! Get yours today...and for a friend!!!

Always can count on a replacemnet, a small price to pay when

Always worth it when you dont have to go through a 3rd party warranty service and go directly to best buy. I always get a warranty with best buy it just makes sense

I know some of these plans can get pricey, but they are absolutely worth it for expensive hard to replace items.

They make it look very simple. Fast professional as well as friendly as they work

I love the colors and the texture from the handles. Plays like a dream.

Great people good warranty they the best I take all my stuff to them

The geek squad are excellent and good for there knowledge

Feels amazing specially if you have big hands i truly recommend this product

The warranty itself is great, but I shouldn't have to spend $60 every other month getting a warranty replacement on these controllers because they suck. They're incredible controllers, but for whatever reason they're notorious for having a button go out here or a stick go out there. I have my controller for less than a month and the B button is stuck. It's a $200 controller I shouldn't have to pay $60 six times a year to use it.

Works great if you don’t use headphone jack it gave out with in 3 uses

Hassle free experience…. I think not . I was harassed and told I didn’t purchase this item at the store I clearly bought it from I even have the digital receipt and management doesn’t want to do an echange even for a cheaper 6 dollar less controller . These colored controllers cost more than the white and black ps5 controller

This controller surprised me with how light it is. I normally use a wired controller and even this is lighter than that. I havent had any problems with it long battery life normaly last a couple days with 3-4 hour gaming sessions. The only thing i would say is i wished that the cack buttons had a bit more space between them i foinf myself accidentally pressing the wong buton from time to time. As for the screen i like the abilities that you get like adjusting conected headphones mix and volume without having to go though any menu's. I sometimes conect my iems to this controller and make it very convenient.

I bought the “excellent” option for this. It says it comes with original box and paper eork for the excellent option. I didn’t get anything. The controller had a few scuffs obviously was not expecting brand new. No complaints on the controller it’s self just wanted the box! But thats ok anyways!

These agents are real and are willing to help and accommodate your needs. I know when I bought my membership I took my computer straight to Geek Squad. They rectified the situation with my laptop. They also installed 24/7 technical assistance! Anyone, who knows taken a laptop to geek squad should know the prices. Total Plus Membership gives you free assistance 24/7. Thanks Geek Squad!..

This service provides such great value and it was kind of a no-brainer. I applied this purchase to cover a Xbox series X controller and I went in today and said that I need help with the "Replacement Claim". Super simple and I was in and out with the new controller in less than 5 minutes.

This protection was bought for my son's Xbox series X controller which provides for free replacement once he breaks it which always happens so protection is a must can't live without it for kids under 12

This controller feels amazing to use. The back buttons and trigger stops make a big difference, especially in fast paced games. I like being able to set up different profiles and switch depending on the game which makes it super convenient. The build quality feels solid and premium. The only downside is the battery dies quick, but the charging cable is long enough so it has not been a big issue. Overall it is expensive but you can tell Sony put a lot of thought into it.