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Customer reviews

Rating 4.8 out of 5 stars with 6322 reviews

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  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

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    Rating 4.9 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 6,322 reviews
  • Rated 5 out of 5 stars

    2-Year Accidental Geek Squad Replacement Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2-Year Accidental Geek Squad Replacement plan is an excellent investment for protecting your electronics. It offers peace of mind, knowing that if anything happens to your device—whether it’s accidental damage, spills, or hardware failure—you’re covered. I purchased this plan for my TCL 50" Q5-Series TV and PS5 Slim Console, and it’s been a lifesaver. When I accidentally knocked over my TV, causing a crack in the screen, Geek Squad processed my claim quickly and without hassle. The replacement process was smooth, and I didn’t have to worry about expensive repair costs. The plan is especially worth it for high-value items like gaming consoles and TVs, where repairs or replacements can be costly. The coverage is comprehensive, and the customer service team is helpful when filing claims. The only minor downside is that the plan adds to the upfront cost of your purchase, but considering the potential savings in case of an accident, it’s well worth it. I highly recommend this plan to anyone looking to protect their electronics from life’s unexpected mishaps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad to the rescue!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This protection was bought for my son's Xbox series X controller which provides for free replacement once he breaks it which always happens so protection is a must can't live without it for kids under 12

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They got me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always helpful when you need them in a pinch. I had issues with my battery in my laptop and they were able to get it replaced quick and easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love being able to get the service and use it when needed it comes in handy so much and they are so helpful and nice and useful I love it

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    old reliable

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad will never disappoint, no matter if its help with a computer, replacement or just questions regarding your tech, they got you covered. I always get my things covered with geek squad protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always had great experience with geek squad and Best buy service and one of the main reasons that I buy products here and not anywhere else!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad best squad. They were able to resolve my problem immediately and it they couldn’t they would replace it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad addressed malfunctioning controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was excellent, prompt and courteous.Unfortunately, the issue couldn’t be resolved so I received new item of comparable value.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always good to have protection plans. Haven't had to use this one. In the past it has been very helpful in getting things fixed or replaced. No issues with getting service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hope we don’t need this protection plan but it is great to know if we need it will be there for two years

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my dryer fast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad contacted me to let me know when they were on their way and arrived right on time. They were quick, efficient, and very polite. They even took the time to explain how to use my new dryer. Excellent service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love their service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got my brother a Xbox controller & it started having issues, we brought it in , they helped us & we were out if there within 15 minutes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This also comes with your Best buy protection plan and The geek squad are great especially Daniel from Tracy he was so sweet and so nice and he was very helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality and it sounds nice. Several friends have this and all have good things to say.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn’t buy anything out of Best Buy without the geek squad warranty absolutely the best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality Protection Plan!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2-Year Accidental Geek Squad Replacement is an invaluable service that provides peace of mind and protection for your electronic devices. With this plan, you can rest easy knowing that if your device accidentally gets damaged or stops working, Geek Squad will replace it with a brand-new one. One of the standout features of this plan is its coverage for accidental damage. Whether you drop your device, spill liquid on it, or encounter any other mishap, Geek Squad has you covered. They will replace your device, regardless of the type of damage, ensuring that you don't have to bear the cost of repairs or a replacement. The convenience of the 2-Year Accidental Geek Squad Replacement is another significant advantage. If your device becomes defective or experiences accidental damage that is covered under the plan, you can simply contact Geek Squad. They will guide you through the process of getting a replacement, making it hassle-free and saving you precious time. Additionally, the plan offers seamless tech support from Geek Squad experts. If you have any questions, concerns, or need assistance with your device, you can reach out to their knowledgeable team for help. This ensures that you have ongoing support even after your replacement device is provided. It's important to note that the 2-Year Accidental Geek Squad Replacement is available for a wide range of electronic devices, including smartphones, tablets, laptops, and more. This makes it a versatile and valuable option for protecting your valuable tech investments. Overall, the 2-Year Accidental Geek Squad Replacement is an excellent choice for anyone looking to safeguard their electronic devices. With its comprehensive coverage, convenience, and expert tech support, it provides exceptional value and ensures that you can continue using your devices worry-free. Investing in this plan offers peace of mind and protects you from unexpected expenses, making it a smart decision for any tech-savvy individual.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must buy for tech products

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2-Year Accidental Geek Squad Replacement is an invaluable service that provides peace of mind and protection for your electronic devices. With this plan, you can rest easy knowing that if your device accidentally gets damaged or stops working, Geek Squad will replace it with a brand-new one. One of the standout features of this plan is its coverage for accidental damage. Whether you drop your device, spill liquid on it, or encounter any other mishap, Geek Squad has you covered. They will replace your device, regardless of the type of damage, ensuring that you don't have to bear the cost of repairs or a replacement. The convenience of the 2-Year Accidental Geek Squad Replacement is another significant advantage. If your device becomes defective or experiences accidental damage that is covered under the plan, you can simply contact Geek Squad. They will guide you through the process of getting a replacement, making it hassle-free and saving you precious time. Additionally, the plan offers seamless tech support from Geek Squad experts. If you have any questions, concerns, or need assistance with your device, you can reach out to their knowledgeable team for help. This ensures that you have ongoing support even after your replacement device is provided. It's important to note that the 2-Year Accidental Geek Squad Replacement is available for a wide range of electronic devices, including smartphones, tablets, laptops, and more. This makes it a versatile and valuable option for protecting your valuable tech investments. Overall, the 2-Year Accidental Geek Squad Replacement is an excellent choice for anyone looking to safeguard their electronic devices. With its comprehensive coverage, convenience, and expert tech support, it provides exceptional value and ensures that you can continue using your devices worry-free. Investing in this plan offers peace of mind and protects you from unexpected expenses, making it a smart decision for any tech-savvy individual.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pretty good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best geeks in the world to get it in the morning and figured out how to get it in the box

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So totally worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a purple Xbox controller for my girlfriend for her birthday last year. Her niece dropped it on the floor enough times that it stopped working. We walked in to Best Buy, told them our names so they could pull out the warranty, and walked out 15 minutes later with a brand new controller. I say buy the warranty every time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad protection is the best warranty around. Very affordable and easy to use when needed. You don’t get the run around

    I would recommend this to a friend