Customer Ratings & Reviews

anytime anything goes wrong this protection saves me!

great controller overall but get the 2 year protection, youll definitely come across stick drift within that time and you can exchange it for a new one. This is why geek squad is so good... You can choose to renew the 2 year at that time, so basically you just pay 20 bucks for a new controller. im on my 5th controller in 4 years, but aggressive on the thumbsticks.

Geek Squad protection is worth every dollar spent trust me

The 2-Year Accidental Geek Squad Replacement is a great addition to add for any electronics especially on game controllers.

Great warranty, just walk-in and exchange for a new in stock items.

I can’t reccomend it more for controllers and headphones and anything alike! All my stress was relived once I get this

I thought about it first about having to pay more for protection but then realized it was for my gaming . So I decided to pay that protection and not my girlfriend now she’s pregnant

Great service.....................................

100% recommend purchasing the geek squad replacement option on any controllers because the service was so great. My controllers bumpers stopped working and they switched it out with a new one.

The geek squad always comes through love my protection on it

Its great to actually buy a warranty from Best Buy so if it quits working i can take it straight back to the store and they replace it or refund purchase instead of sending back to the company i'll always get the Best Buy warranty on any future big item purchases

The customer service team is very helpful and friendly

I have used this, it’s no questions asked, and I appreciate the no anxiety upgrade when I have a broken product. It does cost a good amount, so I’m choosy about what products I sue this with.

Its alway good to have a protection plan wouldn't make a purchase with out it

I get this on my Xbox controllers as they break in a year every time. 20 bucks for a 60 dollar controller is great! Warranty ast two years!

They were very helpful and friendly, really helped me a lot!!

If Geek Squad/Best Buy offers you a accidental replacement plan buy it! It means that item will be replaced in the store or you will be given a gift card if it is no longer working. You do not have to send your product off for repairs. Just describe the issue and grab another product.

My wife loves it. Got it as a birthday gift. Great purchase.

I work for a major ISP and when customers have questions about purchasing their own modems I ALWAYS recommend Best Buy because of the Geek Squad protection. I have never had a hassle replacing a damaged piece of electronic gear. This level of service and security is why I don't buy from Amazon and only buy from Best Buy.

Really good service, they going to be available for you to check your devices and you can get a replacement.