Customer Ratings & Reviews

I purchased the extra warranty when I bought a headset for my grandson. This is the best warranty and the easiest one to use if you need to return the item. I had to exchange one item and it was the best and no hassle exchange I have ever had. The Geek Squad was excellent and very friendly.

I love having a piece of mind knowing that I'm covered in case of me being clumsy or just an accident/

By far best purchase I've made at Bestbuy. I've bought several Xbox Elite Controllers and they have all gone out. Visiting my local store for a replacement was quick and painless.

Great warranty. Would advise getting for controllers.

It’s great to know if and when something happens to my controller it’s completely covered! And I like that they promote this option in store!

I always get the protection plan even if I don’t need it because there are days you will need it and don’t have it. For me a necessary for some not so much.

Easy to use. Never had a problem with exchanging with warranty.

No questions asked, just check the merch for quick return. Drifts, buttons not working properly. Just take in and get a new one!

Nothing easier than just walking into Best Buy and walking out with a replacement!

Super helpful and always knows their knowledge about everything

I add The Geek Squad protection plan everytime I buy a new headset for my son. This plan really is a grest deal. You have 2 years to use the plan to replace the item that is protected for equal or lesser value.

10/10 lasted me atleast 1 year so far not alot of controllers can especially with the gaming i be doing

I'm a person that breaks things all the time and this has been my saver for everything.

10/10 would recommend. Its so incredibly easy to replace everything and with products feeling like they truly do have about a 2 yr lifespan, this is a slam dunk no brainer to add

Always buy with any product from best buy. Will alway buy

Glad to know I can be stress free using my product just incase anything happens in my rowdy household lol

This protection plan saved me so many times. I’m so glad I that I purchased the protection plan. Bestbuy accepted the damage product with no problem.

Great controller, Haven’t had an issue with it yet but glad to know once I do, i’ll have the choice to get it returned for a newer one.

Always a great experience when I do my warranty exchanges!

I feel that this is a given, but Geek Squad is amazing! Such a big help in anything related to product, or any tech device. Geek Squad has your back.