Customer Ratings & Reviews

Great service, it keeps peace of mind when you have service like this. I’m glad geek squad is there when I need them

The service is always great and I believe it’s a must for gamers who use controllers frequently and don’t want to keep buying a new one at full price when something goes wrong

Always worth spending the money for the coverage. I have had numerous headsets that start to break after a few short months. Buy the warranty.

Fantastic! It's precisely what I needed, and I didn't even know it until I received it. Thank you!

Covered my dog bitting the connection to my head piece. Got a new head set with no questions

It’s a dualsense controller for the PS5 and PC. Uh, it’s red. Does that warrant an extra fifteen dollars, ehh probably not. Maybe if it was more rare but they’re readily available.

Warrenty was not used but bettee safe than sorry .

The geek squad employees were really nice and understanding. They ended up replacing my controller with a whole new one

I am new to the protection plan. But so far, the protection plan is great. A friend of mine recommended me to get it and he said he was able to trade his old one in for a brand new one!

Highly recommend using the insurance, especially for offestting the cost of stick drift on console controllers.

Great people love the warranty’s easy going best employees

I always always always get the protection plan and feel confident purchasing refurbished items from best buy as well

Geek Squad is knowledgable and good at what they do. They will help with any problems that you may have.

Very great customer service i like it alot very cool

Worth it. Better deal than most I say. And I’ll say.

Always the best to protect even if you don't think it's worth the cost.. Just Do It!!

I purchased a Xbox controller and a warranty two years ago at a store that closed. Recently I needed to use the warranty, had no issue finding receipt and received a new controller!

Highly recommend they have great customer service.

When you purchase any electronics, I highly recommend you buy the insurance. I’ve done it for years. They always take care of my products. You never know when you need it.

Got the 2 year warranty, Sony needs to fix the stock drift and they make it difficult even inside your warranty to fix it, Best Buy makes it easy so that’s nice.