Customer Ratings & Reviews

The product honestly was meh.. Product messed up within a month but with the geek squad protection plan makes it worth while. Full swamp, refund, or repair

The warranty program at Best Buy is Excellent. It is very reasonably priced using my Tech membership. We recently had to use a warranty and there was not problem at al get an item replaced. The Best Buy employee was very helpful and made the replacement process very easy.

Geek Squad's replacement plan is their best protection plan offer. Even the tiniest inconvenience, switch it out. New, better product available? Oops, bork'd my product uwu

Personally I use it mainly for my headsets and it never fails, exchanged my wired one because it was having issues and got a wireless today with no problems at all

The Geek Squad Replacement service is something worth having. I haven’t had to use it, but it’s better to have it and not need it, than need it and not have it. Just a great piece of mind not having to worry about my purchases.

Always Get this with your electronics , zero hassle always when it comes to utilizing the service.

Geek Squad is great as always. They work fast and are very polite

I really recommend this plan , my son’s controller was broken and take me 5 minutes to replace for a new one with no charge!

There’s nothing better than the feeling of knowing you are secure no matter what oopsie life throws at you with your technology.

Geek squad protection works. I’ve had multiple products fail on me. All I have to do is just run into the store, let them know what happened, and I’ve got a replacement. Just like that.

This protection plan is as good or better than any other I've ever purchased for any product from any retailer. Typically reasonably priced, I recommend for most any valuable purchase.

I love best buy warranty, they always take care of any issues with the things I buy. I would highly recommend buying it when getting electronics because you never know when they will, stop working.

I was happy I added this to my headset because they were good for almost 3 years.

Everytime we’ve exchanged our PS5 controllers under the warranty, we always get the best customer service from the squad!! This is very convenient and welcoming.

Great service easy exchange after the product was faulty they didn’t give any problem made a simple return or exchange for same product

This is a great service because they would fix your stuff

Can’t purchase anything without this. They fully replace the value of your item if they can’t get it repaired! 10/10

I’ve been shopping at Best Buy for years and I always recommend the warranty

Need it on an expensive controller. You never know what will happen.

This is a great protection plan. I definitely recommend picking this protection plan up if you plan on spending anymore than $60. If anything happens, I can simply return my product to the store for any reason. Make sure your devices are covered in the worst case scenario!