Customer Ratings & Reviews

Helpful service that allowed me to exchange a defunct product

Got this protection for a xbox controller I bought and its nice to have piece of mind knowing that if it gets stick drift or if any other issues arise with the controller it should be taken care of.

I recently opted for the 2-Year Accidental Geek Squad Replacement Plan for my PS5 controller, and I’m really glad I did! First off, the peace of mind it offers is fantastic. Knowing that my controller is protected against accidental damage (like spills or drops) makes me feel more relaxed during intense gaming sessions. When I accidentally dropped my controller during a heated game, I was worried about how much it would cost to fix. I filed a claim, and the process was surprisingly easy. I took it to my local Best Buy, and they handled everything quickly. I ended up with a replacement in no time, which was a relief! The fact that there’s no deductible is a huge plus. I didn’t have to worry about any extra costs when I needed to get a new one. Overall, I highly recommend the 2-Year Accidental Geek Squad Replacement Plan if you want to protect your investment. It’s made my gaming experience much more enjoyable, knowing that I’m covered for any accidents that might happen!

Love having this service available in case it is needed.

I’ve bought the protection plan for a few different items now. I’ve only had to use it once, and when I did, it was easy peasy. Best Buy got me squared away in one simple visit.

Great helpful service at keeping your products safe

The best warranty anyone offers , it’s something happens just go back and get a new one , worth it

Geek squad protection goes on every headset and controller I purchase for my kid. Great piece of mind only paying for the coverage again instead of replacing the whole purchase

This controller feels amazing to use. The back buttons and trigger stops make a big difference, especially in fast paced games. I like being able to set up different profiles and switch depending on the game which makes it super convenient. The build quality feels solid and premium. The only downside is the battery dies quick, but the charging cable is long enough so it has not been a big issue. Overall it is expensive but you can tell Sony put a lot of thought into it.

Always willing yo help at a moment’s notice customer service quality is unbelievably excellent

having a warranty is always amazing cause it makes it easier to feel like there will last. my old controller broke and this is why i got a warranty

These agents are real and are willing to help and accommodate your needs. I know when I bought my membership I took my computer straight to Geek Squad. They rectified the situation with my laptop. They also installed 24/7 technical assistance! Anyone, who knows taken a laptop to geek squad should know the prices. Total Plus Membership gives you free assistance 24/7. Thanks Geek Squad!..

Getting a protection is equivalent to peace of mind.! I highly recommend to get a protection for every electronics or appliances you buy. Peace of mind is priceless.

The geek squad protection is always the most for sure

I also get protection on my items so I can return it I have any problems

Use it... Love it... Have to get it everytime. Literally, cannot overstate this enough to anyone who will listen. Yes, the manufacturer's warranty is nice and everything. But generally speaking, they cover little to nothing. Also, good luck with the hassle of communicating and shipping the item with any kind of efficiency. By the time you finally get back your "warrantied" item, you've already found a replacement or bought newer tech. Now, if you are anything like me and you want customer service. Go with the Geek Squad Protection Plan. Please take 3 to 5 minutes and hear me out in this review. You walk in with your item. Some stores slap a sticker on the item as you walk in... Some just politely point you in the direction of their customer service section of the store. You wait in line for at the most 10 to 15 minutes as they push through there customers with the utmost care and efficiency. Seriously, I am a customer service stickler and they consistently hit the mark for me or impress in that department time and time again. You then proceed to bring your item to a generally very polite... very knowledgeable... BestBuy representative. They politely ask for some basic information and what went wrong with your item... Ratatattat on the keyboard... Thank you, sir or ma'am go ahead and find a replacement OR and this is the best part. OR they give you the option to choose another brand of your liking. Do you know how many times I've bought an electronic for it to just malfunction after less than 2 months or even worse 7 months and that manufacturer's warranty only covers... You guessed it ... 6 months. I swear, these manufacturers time the longevity of their product to die precisely after the warranty is over. I wouldn't advise buying the protection plan on every single product as there are some products with a decent manufacturers warranty. But, take a second and think about buying this far better protection plan that covers EVERYTHING. Not only does it cover your product, but will replace it immediately when you return it... No questions asked. All in all, to be completely honest, the GeekSquad Protection Plan on top of the outstanding customer service is why I continue to purchase my electronic products through BestBuy and will continue to do so. I applaud both companies and thank any representative that I come across while shopping there. Thanks again and keep up the good work... You've got a lifetime customer in me.

Literally, cannot overstate this enough to anyone who will listen. Yes, the manufacturer's warranty is nice and everything. But generally speaking, they cover little to nothing. Also, good luck with the hassle of communicating and shipping the item with any kind of efficiency. By the time you finally get back your "warrantied" item, you've already found a replacement or bought newer tech. Now, if you are anything like me and you want customer service. Go with the Geek Squad Protection Plan. Please take 3 to 5 minutes and hear me out in this review. You walk in with your item. Some stores slap a sticker on the item as you walk in... Some just politely point you in the direction of their customer service section of the store. You wait in line for at the most 10 to 15 minutes as they push through there customers with the utmost care and efficiency. Seriously, I am a customer service stickler and they consistently hit the mark for me or impress in that department time and time again. You then proceed to bring your item to a generally very polite... very knowledgeable... BestBuy representative. They politely ask for some basic information and what went wrong with your item... Ratatattat on the keyboard... Thank you, sir or ma'am go ahead and find a replacement OR and this is the best part. OR they give you the option to choose another brand of your liking. Do you know how many times I've bought an electronic for it to just malfunction after less than 2 months or even worse 7 months and that manufacturer's warranty only covers... You guessed it ... 6 months. I swear, these manufacturers time the longevity of their product to die precisely after the warranty is over. I wouldn't advise buying the protection plan on every single product as there are some products with a decent manufacturers warranty. But, take a second and think about buying this far better protection plan that covers EVERYTHING. Not only does it cover your product, but will replace it immediately when you return it... No questions asked. All in all, to be completely honest, the GeekSquad Protection Plan on top of the outstanding customer service is why I continue to purchase my electronic products through BestBuy and will continue to do so. I applaud both companies and thank any representative that I come across while shopping there. Thanks again and keep up the good work... You've got a lifetime customer in me.

Like it really good comes in handy for when you never know

[Employee of bestbuy] I buy the Geek Squad Protection on literally every item that offers it. Using the warranty is always a seemless process and I much prefer working with people at Best Buy in person than attempting to contact any sort of brand over the phone/email and praying for a response.

I have never gone wrong with the plan - Best Buy always comes through..ALWAYS