Customer Ratings & Reviews

Service was quick and efficient. Everything went great.

Amazing! Great help overall, satisfied everytime I go

Yes it is. If you got an electronic like a gaming controller that you know might break, you can return it and get a new one.

As long as they have your item in stock and you have the replacement plan and they follow through with their side of the agreement and replace it with no trouble then it’s amazing. Just got to watch out for the technical “fine print” then replace your item or get it fixed and make sure to get new coverage on your new item they just replaced and that coverage will keep you safe from being robbed

I had a geek squad warranty for my PS5 remote. The remote went bad, brought it into the store and they replaced it right on the spot. The rep that helped me was knowledgeable, easy to talk to and a pleasure to deal with.

Bought a pair of astro A50s those i would never reccomend to anybody at all their firmware is absolute trash and doesnt download and then you are stuck with a $450 garbage. With that being said i also purchased the 2 year geek squad warranty and am very pleased with that and the services provided with that! I will never purchase another electronic device from anywhwre else!

They are very helpful to our questions and concerns. They don’t rush you off. They seem to understand our concerns and fully explain for understanding.

I bought several things during Black Friday, two fridges and a ninja Combi airfryer and 2 PS4 controllers. I got protection plans for all of them. It is a comfort to know if they break down that my money isn't wasted. Also all my PS4 controllers have ended up with a sideways drift, I am looking forward to being able to take it somewhere for them to fix it when it happens again.

Haven’t had to use it but good to have on items and are a good amount of money.

If you're buying something over $50, I would probably go for it if possible. Especially if you have kids or if you tend to be rough with your electronics, you can't pass it up.

gives me a peace of mind knowing that my dualsense edge controller is protected

Excellent!! If the product breaks down you just bring it in for a replacement. Haven’t used it yet, but it seems to be great.

ALWAYS GET THE WARRANTY FOR ELECTRONICS. Even small electronics.

I always get the protection on my controllers and headsets. It has saved me more money than the original cost of it.

This has saved me as the Xbox controllers tend to have a short life. Was able to return and get a new one even after the Microsoft warranty expired. Very easy - love the geek squad warranty!

This is my first time buying an item at Best Buy while buying the Geek Squad protection with it and I must say they are amazing at what they do and are able to give you a refund or they can replace your item if something goes wrong. They are a great investment if you are a clumsy person (like me). So whenever you get something from Best Buy I would definitely advise you to purchase the Geek Squad protection plan with it!

Geek squad has always assisted me when facing issues and provided great customer service and attention to detail

Purchasing a protection plan is always the best thing to do I have never had a problem getting and item fixed or replaced with the geek squad protection they have never let me down

Always very helpful and if you know stuff breaks so it's great to have in case needed.

Bought it for a real Xbox controller due to having one made from garbage by SCUF that lasted 2 months. Hopefully I don’t have to use the replacement warranty on a real Xbox controller.