Customer Ratings & Reviews

Always very helpful and if you know stuff breaks so it's great to have in case needed.

Bought it for a real Xbox controller due to having one made from garbage by SCUF that lasted 2 months. Hopefully I don’t have to use the replacement warranty on a real Xbox controller.

We always get the two year protection plan and it has been a life saver a couple times. Worth the money.

The geek squad are world renowned and have provided great help all the time.

Any electrical device or electronic device needs this service just in case, you will need to protect them and your pocket I recommended this service

Any electrical device or electronic device needs this service just in case, you will need to protect them and your pocket I recommended this service

Well worth the extra money, cause if it breaks you won’t have to purchase a whole new one.

I’ve been using geek squad protection for nearly a decade and every time they make it easy, great value

Definitely a no brainer to get their protection plan when buying tech that you use daily. Remotes, headphones, controllers, etc. Small price to pay to replace an expensive item. You don't even have to break it-worn out buttons, stick drift on your controller, just doesn't work like it did out the box, replace it and all it costs you is buying the protection plan again. Win win.

I must say, the experience exceeded my expectations. The registration process was straightforward, and the customer service team was incredibly helpful and responsive throughout. When I needed to file a claim for a damaged item, the process was seamless and efficient. I was able to get another mic the day it unexpectedly stopped working! Highly recommend!!

Geek Squad Replacement has been my go-to solution for tech troubles. Their seamless process, speedy service, and coverage for accidents have saved the day countless times. From laptop glitches to accidental drops, they've got it all covered. Their professionalism and efficiency make them a trusted ally in the world of technology mishaps. If you value your devices, Geek Squad Replacement is a must-have safety net.

With the cost of items these days, this is a no brainer for certain items. For example, Game Controllers, Tablets, phones, PC components and so on. Anything that takes a lot of wear and tear in normal use.

One of the best products I've ever gotten and used and i happy to say that this is one of my favorites

Geek squad is the best they replaced my broken controller with no hassle whatsoever

Geek squad is the best thing Best Buy could have done they fix or replace everything. Which gives me an ease of mind knowing that if my son breaks anything I can get it replaced

Works just right.. geek squad always comes through.

Nothing beats having warranty on your controller especially when it's such an easy progress with geek squad. Came in expecting to have difficulties like other stores usually do but the whole process was nice and easy to do and left me felling happy with trusting Best Buy's Geek Squad.

Very quick to answer the questions and fix the product very polite and understanding to your needs

The most amazing insurance, any time your stuff breaks they fix or replace it, and the cost of the new insurance is the only cost in most cases. I tend to have stick drift on my xbox controllers within the first month or so, and this saves me a ton of money by allowing me to keep my controllers newer.

Great and fast service. Fullfilled protection warranty. No issues.