Customer Ratings & Reviews

We knew we needed a warranty considering he broke his last headset putting it on his head.

Never leave the store without one, at least on more expensive stuff. We had three free tvs due to having one. First tv broke withing a few months, got it replaced free. Bought a plan with it. That tv had an issue within a few weeks, got another free tv...etc. Saved thousands!!!

I purchase the replacement warranty on my Xbox elite controller as a necessity. The controller itself feels great and works really well. Unfortunately, they always seem to develop issues within the first year or less that makes them virtually unworkable. It’s sad, but I have replaced five of these already, and the extended warranty is an absolute necessity! Best Buy is great about replacing them, but it’s a problem that Microsoft should address!

Purchased for my grandson’s Xbox controller Worth the money especially since it’s going to get a lot of use

great service. would definitely go back to these guys in the near future.

I always recommend an backup then none! With protection or whatever u want to call it it better and indeed to have

This is a nice feature for the PlayStation controller. But unfortunately, Sony does not provide a fluid amount of this product. It’s very hard to get I’m glad Best Buy has it more often than others.

This protection plan is a must have accidents happen and Best Buy makes it a very easy process to get you a replacement!

I always get geek squad protection on just about anything.

Need to have for kid and adult items things can always go wrong but with 2 year warrenty Best Buy is always helpful with a return or replacment

Came in and mounted TV exactly where I wanted it. Very nice employees.

Best service you could ask for. The employee that helped me, went above and beyond. Definitely worth the service!!!

Dont forget to get insurance when buying your eletronics its definantly worth it!

Every time i have had an issue with my products at best buy my geek squad protecting has always been a live saver and they do what they promise. that is why i always continue to support best buy and their protection plans protecting my investments. thank you guys for giving me a piece of mind.

The geek protection is a great value for the saving of getting your broken items replaced. If you purchase alot of your items here then this is great for the extra money. But if you don't purchase more than 3 items that are of great value the probably best just getting the warranty on the side.

used the geek squad for controller issues. They made it easy and effortless to solve issue

My PS5 controller was drifting so I came by and replaced it. The staff was amazing as always and I got in and out with a new controller in less than 5 minutes.

I always have great service with Geek Squad would definitely recommend.

Best Buy stands behind their warranties. Never any problem with returns

Came here for my phone to get fixed geek squad was amazing. Only took about a day to fix and the devices back in my hands.