Customer Ratings & Reviews

Worth every penny. Sadly have had to use many times in the past for other purchases, but is as simple a process as it gets!

Buy it if you wanna break stuff and don’t want to use the manufacturer warranty

Any time that I have had an issue (and there hasn't been to many tbh) they have come through with flying colors. My items have been promptly fixed or replaced. Will always ad the warranty to my Best Buy purchases!

Purchased the protection for all of my video game controllers. it is definitely worth it as the controllers always break down within 2 years. Do it, no-brainer.

Showed Me The Best Controller To Purchase For The Value

covers stick drift and havent used yet but good safety net

For as long as I’ve been a Best Buy customer, Geek Squad has never failed me once. I believe Geeks Squad has the best protection plans and services out there in the market.

This service is sweet if something breaks or doesn’t work within the time frame it gets replaced

I buy Geek Squad with anything that is an electronic - anytime I have had a problem - they are fast, efficient and worth it! Coverage is transferable too - handy! They will absolutely replace the item if it cannot be fixed or if it has needed to be repaired a certain amount of times.

great controller - love the color and grip - Xbox one wireless controller

Great product, recommend getting this protection plan

Often a warranty is not worth it. Like if you buy a car it won't break in the first 1 or 2 years. And if it does break, the warranty probably won't cover the most expensive defects. On the other hand a warranty for something you carry like a cell phone, tablet, or game controller makes sense if it can be dropped. For that Geek Squad is the best. Fix/replacement or your money back.

Big fan!!! The warranty is a must on all controllers! Piece of mind if the dreaded Stick Drift

Recommended, as Sony has cheaped out on replacement controllers. I am on my second replacement, after the original worked well for many years. First replacement fell to controller drift after 1 year and is not usable.

Haven't used it yet but i know it will be very useful when i do!

Glad you guys are there when I need you. Way to go Geek Squad!

We've had the misfortune/good fortune of having to use our Geek Squad replacement policy for a refrigerator and coffee maker. In both cases, we had to get the full purchase price of our original appliance applied toward a replacement. Ther replacement process was completely pain-free, and I now buy this policy with any kind of major purchase for the peace of mind.

this headset is amazing! good audio quality and great mic. zero distortion. the wireless adapter uses usb-c but the headset comes w a usb to usb-c dongle so you can connect it to your xbox. The headset also has Bluetooth so you can connect it to your phone and listen to music.

I love geek squad no matter what the issue is consider it resolved when it comes to them

Best Buy stands behind their product replacement program. I've used it before with mostly no hassle or issues. Highly recommend this option especially with products that have mechanical moving parts or products you travel with or carry with you. Also a must for high-tech non-basic appliance models and laptops that are going off to college. Consider purchasing Total Tech Support and save an additional percentage off.