Customer Ratings & Reviews

It was a great experience and I use this almost daily!!

The plan is always nice to have especially for when I need to replace my product. Quick and easy use and swap

Always feels good to have protection over purchases that can break

Great controller for the switch. I’ve been through a few of them but each one always feels amazing!

Not available returned 3 times already, do not recommend

When things go bad unexpectedly and then you remember you bought the 2 year product replacement... I've never had an issue with BB when it comes to product replacement.

Bought a pair of astro A50s those i would never reccomend to anybody at all their firmware is absolute trash and doesnt download and then you are stuck with a $450 garbage. With that being said i also purchased the 2 year geek squad warranty and am very pleased with that and the services provided with that! I will never purchase another electronic device from anywhwre else!

This is an amazing warranty, I have been using it for years now and it’s so worth it! High recommend it!

This warranty has come in handy so much. As a gamer it’s helped cover any issues that have popped up with headsets and such

As long as they have your item in stock and you have the replacement plan and they follow through with their side of the agreement and replace it with no trouble then it’s amazing. Just got to watch out for the technical “fine print” then replace your item or get it fixed and make sure to get new coverage on your new item they just replaced and that coverage will keep you safe from being robbed

I bought several things during Black Friday, two fridges and a ninja Combi airfryer and 2 PS4 controllers. I got protection plans for all of them. It is a comfort to know if they break down that my money isn't wasted. Also all my PS4 controllers have ended up with a sideways drift, I am looking forward to being able to take it somewhere for them to fix it when it happens again.

I live the geek squad. Theyare very knowledgeable at what they si. The wait time is not long and you will get great service.

I've gone through three Xbox controllers in the past 2 years. Get a warranty.

Love Geek Squad Protection! Always have and always will. This is really the main service that keeps me buying my higher end electronics at Best Buy!

Haven't had to use it yet but appreciate the cover on my product! Be safe get protected!

I love the geek squad protection!! How could you not!? Yeah it's a little pricey on some items because the more your item cost most likely the more that warranty will cost but to have that piece of mind and know that within a few years if your product messes up and or your kid gets ahold of it and snaps if in half then just take it in and claim your warranty and get your new product!!! Luckily I haven't had anything like that happen with the kids but my old headset was giving me issues so I claimed the warranty on it and got something else after having it for about a year and a half they where polite and the transaction to get something else was smooth as butter.

Best buy is the best for gaming needs and the geek squad is always there to help with everything

Perfect protection for your needs have no worries and stress free

This is my first time buying an item at Best Buy while buying the Geek Squad protection with it and I must say they are amazing at what they do and are able to give you a refund or they can replace your item if something goes wrong. They are a great investment if you are a clumsy person (like me). So whenever you get something from Best Buy I would definitely advise you to purchase the Geek Squad protection plan with it!

Fixing to try them out just had a Xbox remote go out