Customer Ratings & Reviews

I’ve been using geek squad protection for nearly a decade and every time they make it easy, great value

Always very helpful and if you know stuff breaks so it's great to have in case needed.

Well worth the extra money, cause if it breaks you won’t have to purchase a whole new one.

The geek squad are world renowned and have provided great help all the time.

One of the best products I've ever gotten and used and i happy to say that this is one of my favorites

I get this for my Xbox elite controllers which never used to last more than a year before needing to be replaced. My current controller is still going strong after 13 months so I’ll keep it until I get closer to the 24 month limit (or it’s starts to wear out)

This warranty is great for my PS5 controller because it always breaks somehow whether it’s drift or the trigger messes up but I always need to replace it within two years, so I always make sure to buy it for the controller. It’s very easy to use. I just take the controller to Best Buy and they let me pick out a new one.

I purchased an Xbox controller on sale and purchased Geek Squad Protection. After a little over a year, with kids, it was shot. Buttons were sticking and it had moderate drift. I took it to the closest Best Buy, they had me get a new controller and swapped me out with no questions asked. It was surprisingly low stress and I will consider it in future purchases as well.

Very quick to answer the questions and fix the product very polite and understanding to your needs

I love knowing that my devices are safe being with geek squad because if you have any sort of problems with the product they sail the seven seas cross the uncrossable mountains and tear through the heavens to make sure you get your devices fixed or in worst case scenario replace your device. Might have slitly exaggerated a bit but I can truly trust my devices in their hands.

Geek squad is the best they replaced my broken controller with no hassle whatsoever

When things go bad unexpectedly and then you remember you bought the 2 year product replacement... I've never had an issue with BB when it comes to product replacement.

Works just right.. geek squad always comes through.

My nephew loves these, he does a ton of gaming, and they work perfectly. Sound is clear, loud they do exactly what they should.

I'm so thankful for having the Geek Squad Replacement plan. It's saved me so much money! Gaming controllers and headsets tend to wear out so, when you buy them the plans are essential! I have personally gone through 6 Xbox controllers out of which I only paid for 3. Plus the customer service is top-notch! Best Buy and Geek Squad is my go-to for electronics!

if you are in the fence about a warranty. on products like a gaming control you know if you game its going to eventually break. no brainer

Great and fast service. Fullfilled protection warranty. No issues.

Geek squad always comes through on their warranties

recommend at all times will save you from losing money in the end

Love Geek Squad Protection! Always have and always will. This is really the main service that keeps me buying my higher end electronics at Best Buy!