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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 6380 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

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    Rating 4.9 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 112 Showing 2,221-2,240 of 6,380 reviews
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents are always nice and there for you when you need assistant with fixes or potential exchanges

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good option, good quality.and we are grateful for this help and it benefits a lot

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Replacement Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely LOVE Best Buy's Replacement Service. I don't have to keep up with receipts! I just go in with my phone number and they take care of everything!

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Judy. Thank you for your kind review. We appreciate the positive feedback! We're glad that you have had great experiences and look forward to helping you again!

  • Rated 5 out of 5 stars

    X box controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must if you own a controller for the kids and the big kids too ,like me lol, you never know when there might be an accident

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always recommend!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad never fails. Easy replacement ! When my tech has issues they try and fix it or replace!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always recommend!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad never fails. Easy replacement ! When my tech has issues they try and fix it or replace!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Xbox controller was warranted by Best Buy. Great customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS5 Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These remotes are comfortable and druable compared to their PS4 counterparts!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protect your controller from damages. It is a good insurance policy for serious gamers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I havent gotten to use this yet. However it feel great to know that i can get my product fixed if needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Celebrate G-eek Squad come on!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful customer service and fantastic protection for devices!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the insurance will forever buy it no question asked

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    mr z

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bby now has an even better warranty plans that wallys and i would never purchase any item with out the safety of a good strong warranty like bbys that stand behind their products

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it if product is expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good i recommend it to anyone who is buying electronics over 200 bucks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy replacement warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The warranty for the geek squad is very easy to get replacements with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad rules.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exchanged my defective headset while th a new headset.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best decision I made as it allows me piece of mind

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was very helpful and patient to listen to my need and than problem solved.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price of the protection is aligned with the price and value of the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad very good service. I bought a PlayStation 5 controller. if there are any problems I just take in BestBuy and geek squad works on it.

    I would recommend this to a friend