Customer Ratings & Reviews

I love going to Best Buy to buy stuff I need for my gaming pc

Excellent customer services and on time response for the ticket.

Great service and customer care and support with problems with any products i may come across......

Gotta have geek squad protection on my kids electronics to keep them going in case they break.

Very good headphones very clear sound and fast charging

Amazing! Great help overall, satisfied everytime I go

Always buy your protection, you insure your house and car, insure your products as well. Factory warranties are never as good as best buys geek squad protection!

This is a king of things that must have, I would say mandatory when talking about Game Controller.

Service was quick and efficient. Everything went great.

Always do a great job don't know what I would do if this wasn't available.

Best tech guys always so good and full of new information love the warranties in all my products they are always reliable Bring my ps5 dual sense controller got it change right away great service all the time

My son love these controllers and has several of them. Just brought him this one as one of his stockings stuff for Christmas. One advice that I have is! if you have anyone that is a hard gamer like my son put the warranty to protect for stick drift.

Have always bought the protection plan and will continue no hassles

Geek Squad accidental replacement has saved me thousands over the last 20 plus years of buying from Best Buy ! I have always purchased the replacement plans for anything over 50 dollars is my rule of thumb and let me tell you I have had many things go wrong with many different items and Geek squad has always been there to save the day ! I have only had one bad experience out of probably 30 or more different returns over the years where they would not fix a tv and that was just due to a worker that didn't seem to like customers and tried every way possible for the repair to be denied lol

You know... I had great experiences with the Geek Squad that I've looked forward to our brief interactions. I show them my faulty product they sincerely apologize for the inconvenience and ask me if I got the GEEK SQUAD warranty. Oh ho why yes Alex I do in fact got just that I say more or less. Then Alex gives me a brand new replacement. Oh how I love walking out Best Buy a satisfied customer. Alas these two years went by without a hitch and I didn't get to have that pleasant visit after all. Sigh maybe next time.

If you're buying something over $50, I would probably go for it if possible. Especially if you have kids or if you tend to be rough with your electronics, you can't pass it up.

Works as advertised, bring the broken item into a Best Buy and they will replace it or give you a gift card of the same value so you can buy another of whatever you need. Say they stopped making the model and upgraded, you can get the upgrade!

The Agents Were Great In Helping With Any Repairs…!! I Highly Recommend…, You Never Know What Kind Of Curve Ball Life Throws At Ya …!!! Just Might COST Ya….!!!

the protection is a must to have the assurance in case anything goes wrong

We got a warranty because our last two controllers, our children played with and they didnt last too long.